Reviews

"I would recommend."

It was great working with Rob. He made the process of selling my car super easy. Very friendly and helpful. The dealership was clean, comfortable and everyone was extremely pleasant. I would recommend.   
    pagemaster_ac (DealerRater)

"Friendly staff, clean service department."

Scheduling was easy, loaned car for my all day service was comfortable , bill explained, they called for consent for extra work, requested repairs made, no problems since. Friendly staff, clean service department.                                 CAROLHANSEN404 (DealerRater)

"...find the perfect vehicle for us..."

From the first time I came there to the last time I was there, they were very attentive. They answered all my questions and I had a lot each time. My visit lasted about 2 hours each time and I was not ready to buy for at least two and a half weeks. And John M. was such a perfect gentleman answering all of our questions and letting us go at our pace. With us being the age that we are we were able to come in and find the perfect vehicle for us without feeling pressured.
    Claude

"...Brattleboro Subaru is easy to work with..."

The service department at Brattleboro Subaru is easy to work with, friendly, and most of all, professional. My last service visit was handled quickly and efficiently. I could go across the border into NH but choose to stay with this service department.  
    mlinney (DealerRater)

"Without a doubt the most positive interaction..."

Rob, John, and the rest of the team at Brattleboro Subaru were consummate professionals. They helped us navigate a complicated transaction from start to finish. Without a doubt the most positive interaction I've ever had with a car dealership.  
    Cbgauthier (DealerRater)

"Thank you Brattleboro Subaru..."

We always appreciate the quality and helpful and friendly service that we receive. Thank you Brattleboro Subaru for always being consistently helpful, friendly and knowledgeable in everything you do!!!
    Mary

"...responsive, thoughtful and helped..."

John is one of the best car-salesman I've ever worked with. He was diligent, adamant about not wasting my time, responsive, thoughtful and helped get me where I needed to be when buying this car.
    Cheri

"...wonderful to work with from start to finish."

Jordan is wonderful to work with from start to finish. He explains what is happening to my car in a way I can understand and when I ask him "What does that mean?" he is able to explain in a way I understand and am very comfortable with. I am delighted to work with him- he is a consummate professional.
    dwberry47 (DealerRater)

"A great place!!!"

I had a great experience with Billy as we discussed my ending one lease and moving on the next. He was very helpful but mostly very personal, taking the time to understand just what I wanted to accomplish and how his position could help. I am very satisfied with the staff at B.S. as they are personable sincere genuine. A great place!!!
    Tristam (Google)

"...everyone is always so nice."

I've been using this facility for years, everyone is always so nice. They always explain what they are going to do and suggest things that I should do to keep my car running great. Always happy with the work they do.
    Lori

"You will be in good hands if you buy and service your Subaru there."

I want to thank Shawn and all the folks over at Subaru Brattleboro who helped me diagnose a problem with my Subaru Ascent. I was traveling up from Connecticut when my climate control system stopped functioning and then eventually other warnings emerged. Shawn and the team were able to give me an initial diagnosis and ensure I could drive home safely to have the car repair done at home. Not only were they kind enough to squeeze me in to make the diagnosis today, and ensure my car was safe to drive back home, they charged me zero for their time. What an amazing service group!!! You will be in good hands if you buy and service your Subaru there. Thank you so much!!!!
    Kim (Google)

"...have had a great experience each time."

The dealership has always been great and Billy is awesome! Bratt Subaru is the best! From sales to service to financing. I have bought several cars from Billy and have had a great experience each time.
    Rebecca

"...become a Subaru owner."

We arrived with our kids on a snowy day and we hung outside while the sales person showed myself and my husband the vehicles on the lot. Often at different times. Masked and okay with whatever our comfort level was. Ian was excellent. I didn't feel pressured in this crazy market. He was patient with us and spent about 45 minutes with me going over all the features of this fancy car with me. I have always had a Mazda and Ian helped, a very particular car shopper, become a Subaru owner.
    Kimberly

"...I felt the service was above and beyond."

I had expressed interest in the car I leased months ago, and once one became available was contacted immediately. The process of acquiring the car was efficient and stress free, and I felt the service was above and beyond.
    Cassandra

"They are the best!"

Brattleboro Subaru is a wonderful dealership! They are always ready to meet my automotive needs quickly; further, the staff is highly competent. They know their clientele and greet us by name. I never have experienced anything other than confidence in their workmanship and prices. They are the best! 
    helenbodel (DealerRater)

"...has been only exceptional service!!

From the very first time I set foot on the property, all of the sales and service people have been fantastic!! From buying two new cars with trade ins three years apart, to the service people servicing them there has been only exceptional service!! If I could buy another I would but my Forester and Outback XT are still going strong and these two suit me just fine!!
    IAM4D88CAR (DealerRater)

"...got my car in very quickly."

I was cheerfully greeted by service representative Morgan D. as soon as I approached the counter. She answered my questions and got my car in very quickly.
    Christopher

"...courteous, and informative."

When I called to make an appointment, I was promptly given a date that my car could be serviced. I was offered a loaner car to use, but, I didn't need it. When I returned, my car was done and waiting for me. Everyone in the service dept. that I've dealt with has been very courteous, and informative.
    Beverly

"...I appreciated my salesman's time..."

My experience was rated as extraordinary because I appreciated my salesman's time, patience, attention to detail, and professionalism when selecting a car.
    Anonymous

"My experience with Brattleboro Subaru was excellent."

My experience with Brattleboro Subaru was excellent. Each step, from checking out and driving several Outback's through to final purchase was quick and pleasant.
    John

"Everyone was great and friendly."

Dan was very nice and knowledgeable to work with. He took the time to answer all our questions with patience and respect. I didn't feel like I was rushed or pressured. He gave us a tour of the facility and introduced us to the employees in servicing. Everyone was great and friendly. The overall experience was the best.
    Judith

"...our purchase as easy and comfortable as possible!"

Our sales associate Dan B. of Brattleboro Subaru was outstanding in working with us to buy our new cross trek. Very helpful to us in making our decision to purchase and with understanding all the new features offered in the new vehicle. Even offered to let us take the car home on the same day of purchase! The team at Brattleboro Subaru went out of their way to make our purchase as easy and comfortable as possible! Every aspect of our purchase was thorough.
    Karen

"The best customer service."

They went above and beyond to repair my car due to rodent damage. Morgan is the best but all were wonderful  The best customer service.
    William

"...I drove home with a very nice new car."

My experience working with Christian was great. We found out we had a mutual friend and from then on we were good friends. He took care of all the paperwork, called my insurance company, helped get my credit off hold, and I drove home with a very nice new car.                                       
    Joan

"The entire process was smooth and pleasant..."

I highly recommend Brattleboro Subaru. My recent trade-in/purchase, working with Ian F., was a truly exceptional experience. I have purchased vehicles from dealerships for decades and no other purchase has been even close. With just a preliminary phone call, everything was ready in advance. There was absolutely no sense of pressure that is pervasive in the industry. He was highly responsive to all my requests, extremely courteous, and very competent. The entire process was smooth and pleasant - not merely by automobile industry standards but by any measure.
    Sid (Google)

"...I can trust these folks with my vehicle..."

Brattleboro Subaru always does a fantastic job taking care of my Outback. The team is very accommodating and they recognize that my time is just as valuable as theirs. I always appreciate that they give information and options for maintenance and repairs rather then using hard sell tactics and inaccurate information. It's very comforting to know that I can trust these folks with my vehicle and that they are not just piling on the charges needlessly.
    Christopher (Google)

"Overall I trust this team."

The service rep was courteous and accommodating. The tech, Sam, was respectful and very knowledgeable, he was detailed in his explanations and answered all my questions satisfactorily. Overall I trust this team.
    Katy

"This is my second New Subaru from Brattleboro!"

Marie and John M. made the buying process super easy! Everything was ready upon arrival, making it a very quick and painless deal! This is my second New Subaru from Brattleboro! Keep doing what you do because you're awesome!
    Travis

"...great work!"

Excellent experience all around, from service person Dave quick turnaround and quality of service to vehicle, I have purchased 4-5 Subarus at Brattleboro Subaru over last 7-8 years so service is a very important part of the process, great work!
    Roger

"It was the best car buying experience I have had..."

Every step of the experience was smooth, every question I asked was answered thoroughly - I have no complaints at all. I can't think of anything that would improve my interaction with Brattleboro Subaru. It was the best car buying experience I have had, from sales to finance and I'm thrilled with my new car!
    Lee

"I think that was extraordinary..."

I did not have an appointment. The check engine light went on and we were going to Phil. Pa. The next day. I brought the car to have it checked and they worked it in that afternoon and had a loaner car so we could go home. We came back at 5:00 and was ready for us. I think that was extraordinary and we thanked them for working us in so we could go on our trip.
    Joyce

"I consider myself very fortunate that Brattleboro Subaru is located so close to where I live."

They fit me in in a timely manner and they gave me an accurate estimate of how long it would take to get the work done. Also, they were their usual friendly, polite, patient, knowledgeable and cheerful selves! I consider myself very fortunate that Brattleboro Subaru is located so close to where I live. Not only are they convenient, but their efficiency, courtesy and positive attitude always make it a pleasure to have servicing done by them.
    Judith

"this dealership is exceptional!"

Jordan and the service techs. did a great job with my 24k routine service. On time, professional, thorough and even found a screw in one of my Yokohama tires (and showed me photo and offered choices). This dealership is exceptional!
    Sharon

"...been doing business with Brattleboro Subaru for 17 years."

Communication was good and I was treated with respect and kindness. My husband and I have been doing business with Brattleboro Subaru for 17 years. We look forward to continuing our business with them for another 17 years.
    Billie Joe

"Exceptional team."

Starting with Cole,our salesman, from the beginning to the entire staff they made the process relaxing, easy and thorough. Exceptional team. Cole was great, he reached out to make sure we were happy with purchase and to see if we had any questions. We went back a couple of days later and he even helped us set up our phones!
    Nicholas

"...I will see them in 3 years for another Subaru."

Dan, and everyone there at the dealership were knowledgeable,friendly and very efficient. This is my 2nd lease from Brattleboro Subaru and I will see them in 3 years for another Subaru. Top notch outfit they have there. Dan and Luke were a pleasure to work with.
    Dianne

"...focused on customer satisfaction."

Tom M. (sales) & Nizam M. (finance) were excellent in walking us through the process of purchasing a new vehicle.Tom did a superb job of follow up to explain any questions we might have in the operation of the vehicle. Registering the vehicle in another state was done efficiently and quickly. A very smooth and efficient running operation focused on customer satisfaction. We have dealt with three different dealerships in the past, and this one is the best.
    James

"Overall dealership appearance excellence."

Ease of obtaining appt., all aspects of service explained in an excellent manner I could understand. Waiting area clean and comfortable reflecting Covid separation. All work performed as requested, no return required. Overall dealership appearance excellence.
    Harry

"Very please with this dealership."

Paul was a pleasure to work with and was always very quick to respond to questions even after the vehicle with purchased.We purchased two cars from this dealership in two months, both times Paul was very professional and very quick to respond to any questions or concerns we had regarding trade ins, loans, vehicle comparisons. Very pleased with this dealership.
    Ryan

"Immediate attention when I entered."

Morgan listened to my concerns, explained potential time line and updated me along the way. Immediate attention when I entered. Great dealership and service dept.!
    Geralyn

"...such an amazing job..."

I would like to say thanks to John and Bill they were amazing and did such an amazing job on my purchase of my brand new 2021 Subaru WRX!! I am beyond happy with my car! Thanks again Subaru of Brattleboro Vt.
    Sandri

"Great experience with Brattleboro Subaru."

Great experience with Brattleboro Subaru. Especially Tom M., who did a super job of explaining the advantages of owning a Subaru in Vermont. Looking forward to a long term relationship.
    Richard

"I have purchased several vehicles from this dealership over the past 10+ years."

I have purchased several vehicles from this dealership over the past 10+ years. Luke and his team are fair, consistently communicative, and go above and beyond to make sure all aspects of the transaction are smooth.

"Highly recommend!"

The service was geared toward making me feel being 100 percent satisfied. I was treated very professionally and courteously. I was given a loaner for the day, which was very helpful. All work required was performed perfectly. Highly recommend!
    Richard

"Great customer service."

Great customer service. Very friendly and thorough with every aspect regarding my car. I was able to use a car for the time my car was being serviced, which was great.
    Katryn

"Everything about the process was simple."

Great explanation of key features before my test drive. Everything about the process was simple. This is my 3rd or 4th purchase from Brattleboro Subaru. Great place. Love the service dept too.
    Deborah

"Outstanding help..."

Outstanding help in helping me through the purchasing process. Very supportive, stress less experience. Located a new car for me in a timely manner.
    Nancy

"... I was in and out quickly which was great."

Chris was very helpful, he was informative and followed up without being 'pushy'. When I showed up to purchase the car I was in and out quickly which was great. Even after purchasing the vehicle Chris has followed up a couple times to make sure everything is going well which I appreciate.
    Ryan

"...I was out the door quickly."

The salesperson was great as well as the man who I signed all the papers with. It was a pleasure to work with him as he had all the paperwork organized and I was out the door quickly.
    Robert

"I would recommend Brattleboro Subaru to anyone."

Everyone I interacted with was kind, genuine, and diligent in meeting my needs. I would recommend Brattleboro Subaru to anyone.
    Adam

"Pleasant, people knowledgeable..."

Pleasant people, knowledgeable and willing to make a deal it made what can be a frustrating experience
very productive. Simply put they did a nice job great tour of the new items in the car.
    Edward

"Amanda and Jordan were excellent representatives."

Amanda agreed to meet me after hours on a Sunday to swap my car and the loaner since I was driving through to get back home (which is 2.5 hours away). It saved me an entire extra trip and I so appreciate her accommodating me. Also, they were proactive in taking care of an open recall that had just been announced which was also very helpful. Everyone in the service department were extra nice and communication was excellent. Amanda and Jordan were excellent representatives.
    Andrea

"We drive by another Subaru dealership in a different state to get to Brattleboro Subaru."

Everyone is personable, polite, knowledgeable and understanding. We drive by another Subaru dealership in a different state to get to Brattleboro Subaru.
    Michael

"I would highly recommend them whether you're buying or selling."

I was selling my Toyota Rav. Had already purchase a new car. Rob reached out to me and said they'd be interested in looking at my car (even though I didn't buy a Subaru). He had the car looked over, John the owner, sat and went over the numbers with me. I received a very fair offer. Went in today. Turned over my keys and title and walked out with a check. They were very professional, kind and not pushy at all. I would highly recommend them whether you're buying or selling. Thank you Rob!
    tiamarie.Omnitrition (Dealer Rater)

"...inspires confidence..."

Christian- best super salesman. Professional, caring, helpful, excellent listener, inspires confidence, knowledgeable, great personality, and is an asst to the company.
    Diane

"...overall an excellent sales person."

Cole was personable, honest, prompt, knowledgeable, and overall an excellent sales person. Luke was very personable and reasonable. Niz in Finance was great person as well, really enjoyed conversation with him.
    Phillip

"...was a pleasing experience."

My deal was quick and easy. The staff was super friendly, knowledgeable and easy to work with. From sales, to finance to the management it was a pleasing experience.
    Greg

"...great experiences with Brattleboro Subaru."

I have always had great experiences with Brattleboro Subaru. This is my second brand new car and the last brand new car I purchased was from the same dealership.
    Heather

"Very friendly and efficient service."

Very friendly and efficient service. Comfortable waiting room with complimentary cold and hot drinks. All service work done as promised. Easy to schedule appointment. Also checked for any recalls on the vehicle.
    RKRAMSKY (Dealer Rater)

"I'm treated as a valued customer..."

This dealership is top shelf customer service. From sales to service. I'm treated as a valued customer not just a number. I trust this dealership with all my automotive needs.
    T.NEMCHEK50 (Dealer Rater)

"Just an overall wonderful experience."

Very simple. I let Paul know what I was looking for and he found the perfect car for me and my boys. Just an overall wonderful experience. There was no pressure and exactly the kind of car buying experience that was unexpected. Normally you feel pressure to purchase but here Paul really listened to what my priorities were and gave me over the top customer service.
    Candice

"Absolutely loved the wilderness."

My service rep was engaging at all times, was knowledgeable and attentive to my needs. She responded by using my name. She also asked that I look at the new wilderness on the floor, which I did. Absolutely loved the wilderness.
    William

"...expertise, professionalism and caring attitude."

We have purchased several Subarus from Brattleboro Subaru; always through John M. as we find him very knowledgeable; helpful and patient. We have purchased several Subarus from John M. at Brattleboro Subaru and will continue to do so in the future as we very much appreciate his expertise, professionalism and caring attitude.
    Barbara

"... best car buy experiences I have ever had!!"

Dan was straight forward with pricing and knowledgeable with the product and getting us what we wanted and needed. Friendly, simple and honest. One of the best car buy experiences I have ever had!!
    Randall

"We will definitely come back for our next purchase!"

This experience was easy and had no pressure. We were able to really try out the car and decide if we really liked it. Everything was ready to go at the purchase time. We will definitely come back for our next purchase!
    Jason

"I was able to get the work done that day..."

I had an unexpected long job turn up in the course of inspection. I was able to get the work done that day and have a loaner car to help me manage my other appointments. I was shown the reason for the required work, which was completed according to the time table and cost estimate. The AC in the waiting room was a welcome relief on a sweltering day.
    lhecker (Dealer Rater)

"Would definitely recommend Brattleboro Subaru..."

Excellent service, even better staff. Made everything simple and easy. Very patient and friendly. All questions were answered with detail. Would definitely recommend Brattleboro Subaru to anyone and everyone who is looking for a new or used vehicle.
    ethenperk12 (Dealer Rater)

"... top notch."

John and JR were top notch. Took me through everything I needed to know about the car and guided me seamlessly through car transition.
    Charlotte

"Attentive service, fair pricing and great follow through."

The experience was everything I wanted it to be. Attentive service, fair pricing and great follow through. I was given more for my trade than I expected and more than I was offered at other dealerships.
    arogers13 (Dealer Rater)

"Staff was very courteous and accommodating!"

Service was quicker than expected. Staff was very courteous and accommodating! Drove an hour from Massachusetts to have service done at Brattleboro Subaru. Couldn't can an appointment with my local Subaru dealer until September!
   j-k3mutts@comcast.net (Dealer Rater)

"... exceeds all my requirements"

On time, well received, loaner car ready, service done in time stated. All these as I have been accustomed to for many years with this dealership. Everything about this dealership meets or exceeds all my requirements, service and sales.
    Terrance

"I enjoy going there."

Everything went as it should. They know what they are doing. They don't miss a thing. Not many business do things right these days. I enjoy going there.
    Richard

"Excellent experience."

Not pushy and I was able to get in and out. I didn't have to go through the back and forth. Excellent experience.
    Andrea

"...simply BEST dealership and service center..."

These people are the most honest, realistic, and simply BEST dealership and service center I have ever had. I would recommend anyone to do business with Brattleboro Subaru.
    Jeanette (Dealer Rater)

"Super responsive..."

Rachael was fantastic. Super responsive and helpful. Billy made financing and paper quick and easy.
    Melinda

"Wonderful service."

Wonderful service. Paul and the other staff are real people. 5 Star Experience!
    Katherine

"...knowledgeable and super friendly."

Rachael was very knowledgeable and super friendly. She answered all of my questions with a smile!
5 Star Experience!  
     Martha

"... for being a kind, honest, funny and truly decent human being!"

Hi John M, Garry and I want to thank you again for being not only an incredibly knowledgeable Subaru sales rep, but also for being a kind, honest, funny and truly decent human being! We so enjoyed and appreciated our new car buying experience with you today. I, or maybe we, will be in touch for a car tech lesson in the near future. Will be in touch... and Merci for being a rock star!
    Wendy

"... I was very pleased with the friendly, helpful, and knowledgeable staff."

This was my first service visit. From my initial call to schedule my appointment through check out I was very pleased with the friendly, helpful, and knowledgeable staff. I waited for my vehicle and found the customer waiting area to be clean and comfortable. I will definitely schedule my next service there
    Carol

"I go out of state to visit the dealership because he makes experience the best possible."

The salesman is the best, helpful friendly and courteous.This is my third Subaru I bought from John M. at this dealership. I go out of state to visit the dealership because he makes experience the best possible. Like I said earlier the biggest reason for me making the purchase out of state because I like the sales person because he is
friendly courteous and helpful.
    Todd

"...to recommend them very highly."

I felt very comfortable dealing with the salesman.This was the first time I have leased a car, and the salesmen made the process go very easily. I like the service department there, they are always very nice and try to be very accommodating to get your car serviced quickly for you. My overall experience with this dealership and the people were excellent and I would not hesitate to purchase another Subaru from this establishment or to recommend them very highly.
    Lori

"If all Subaru dealers were as wonderful as Brattleboro..."

Everything was clear and consistent- having dealt with Brattleboro Subaru before I knew that they would come through on any commitments & there wouldn't be any surprises. I was given all the information I needed & everyone was super friendly, but my time was respected. If all Subaru dealers were as wonderful as Brattleboro, I wouldn't drive 200 miles to pick up a car. I'm not going that distance to save money, I'm going for the professionalism of their staff.
    Jennifer

"Everything was perfect."

John M. was wonderful and made the experience easy, pleasant. Billy B. was great too and got all financials taken care of so that I was able to get the vehicle I wanted at the price and with the discount I wanted as well. Everything was perfect.
    Leslie

"...getting this work done as quickly as possible."

The service that was provided and the length of time spent waiting. The work needed was done very well and efficiently and provided me with confidence that I need not return for work to be redone. Sam P. was especially helpful in getting this work done as quickly as possible. I will return as needed.
    Louis

"...this dealership treats its customers with care, respect and honesty."

Brattleboro Subaru was recommended by friends; I'm very happy I listened to them. This was the easiest, most stress-free, and actually fun experience I've ever had when buying/leasing a new car! Billy was about to leave on vacation but he took care of everything beforehand so the process went smoothly. John M. was absolutely wonderful-- knowledgeable and helpful throughout. John arranged it so there was literally nothing I had to do other than sign the appropriate papers when I came back to pick up the car. I don't know if leasing a car would be considered a delightful experience but this really was! I'll travel from Manchester for service here as opposed to going to Bennington because this dealership treats its customers with care, respect and honesty. Thanks again, John- and Billy too!
    Julie

"Excellent car leasing experience."

Kind, considerate of needs, patient, respectful of time and situation, honest. Great staff, comfortable atmosphere, excellent service. Excellent car leasing experience. Drove almost 3 hours to work with this dealership and will definitely go back!
    Caetlin

"...(this is #4) from this dealership...

Recall work being done, given a loaner car to use. We got to do our shopping while waiting for the repairs. We have been purchasing our Subaru (this is #4) from this dealership for years! We always recommend them.
    Jill

"Great service! Great employees!"

Service and computer updates done and they explained everything and length of time to do this. Always had great service and very respectful associates. Great service! Great employees! We have bought 9 Subaru's from this dealership and they always to the service!
    Barbara

"No delays."

No delays. Staff were courteous, dealership conscientious of social distance and mask policies.
    Sarah

"Very respectful!"

My salesperson, John, was the best! Willing to answer all my questions. Very respectful! Brought three cars to my workplace for me to test drive. Checked in with me after the sale. Thanks John!!
    Barbara

"I had purchased five Subarus from this dealer previously."

Excellent Salesperson, Tom, was ready for me when I arrived for a test drive and took care of me very well through the rest of the process. The person who lead me through the financial part of the deal, Niz, has helped me through this process five times. He is the best! I had purchased five Subarus from this dealer previously. Enough said!
    Michael

"Very nice, friendly and thorough service representatives."

They checked for recalls (no dealership had ever done that for me before) Communication was fabulous with phone calls, even texts from the mechanics when they found that one repair I had asked for was going to involve a parts cost, it felt like it was great to be talking (texting) directly with the mechanic, more efficient for them too. Very nice, friendly and thorough service representatives.
    Anonymous

"I was very happy with everything."

Staff was very helpful, timely and surroundings were comfortable considering Covid. My car was towed to the dealership. I had no way to pick it up, so they brought it back to me in Wardsboro. Very impressed, more than extraordinary. I was very happy with everything. The Subaru dealership took what could have been very stressful to an amazing experience. Subaru of Brattleboro has me for a customer!
    Julie

"...I felt that the staff was honest with me..."

My sales person made the process of my trade in and buying my new car very easy and straightforward from front to back .. helped me walk through all the options and accessories I was interested in adding to my new Crosstrek 21 Limited. Car buying can be a stressful experience and in all my dealings with Brattleboro Subaru I felt that the staff was honest with me which is very important. That helped make me comfortable I was being treated fairly and getting a good price...
    William

"Highly recommend this awesome dealership."

We are so grateful and happy with the team at Brattleboro Subaru. We waited a long time to finally get a new vehicle and everyone went above and beyond to make it happen for us. We absolutely love the Subaru Impreza and look forward to purchasing many more vehicles with Brattleboro Subaru. Undoubtedly customers for life after everything they did for us. Highly recommend this awesome dealership.
    louisandreneecayer (Dealer Rater)

"We recommend this dealership..."

Brattleboro Subaru was an excellent dealership to work with and help us find the perfect new car. We were especially thankful to have Danny as our salesperson and guide us through and support us through the entire process. We recommend this dealership to anyone looking to purchase a new car!
    Lisa

"...will be sure to continue to use Brattleboro Subaru!"

I had a great experience working with Dan on the purchase of a new car. He was very knowledgeable & careful to explain the process every step of the way. I love my new car & I really appreciated quality of my time spent here and will be sure to continue to use Brattleboro Subaru!
    Katlynryanbreen (Dealer Rater)

"...very helpful from start to finish."

I went to the dealer, asked to test drive the Ascent and Outback. Was able to test drive both. The salesman, Tom, was very knowledgeable and answered all my questions about both. The final decision came down to the 3rd row seat in the Ascent that my family felt we needed. Tom was very helpful from start to finish.
    Nancy

"...supporting our efforts to find the right vehicle."

Zero pressure-- it was just about seeing where we were in the car search process and supporting our efforts to find the right vehicle. Chris W. was superior. We felt comfortable with him, and his patience with a difficult insurance rep was admirable. He didn't even seem bothered by her and I was so frustrated with her. (She is NOT affiliated with Subaru in any way; he was helping me switch coverage from my old vehicle to the new one.)
    Christy

"Will definitely be going back for future purchases."

Very informative but not pushy. Right price fair and great financing made an informative salesman and no pressure dealership a pleasure to buy from. Will definitely be going back for future purchases.
    William

"We have already referred friends to Brattleboro Subaru..."

Dan B. was great, we will highly recommend him to others looking to purchase a new Subaru! Dan B., our salesman, and Curtis in the Service Department are awesome....I will have my new Subaru serviced at Brattleboro Subaru and buy our next Subaru from Dan B. We have already referred friends to Brattleboro Subaru and hope they buy new too! Thanks!
    Angela

"I never felt rushed..."

I came in at 1:30 on 1/31/2020. The salesman was prepared with options based on what I had told him ahead of the appt. I never felt rushed even though I ended up being the last client of the year.
    Terri

"I really enjoyed buying a car..."

It was great, paperwork was ready and I was only there up to 2 hours. I really enjoyed buying a car this time. I knew what I wanted and how much I wanted to pay and I got it, no worries.
    Sandra

"...the people hired at Brattleboro Subaru are top notch."

Curtis was amazing to deal with. The ultimate professional, courteous, concise and clear directions, and explained my options for both my vehicles that were being seen. Above and beyond customer service. Enormous asset to your company. James was also very courteous and helpful, another huge asset to your company. We have leased two new Subaru's from the dealership and overall the people hired at Brattleboro Subaru are top notch.
    Rebecca

"great cars+ great dealership = a customer for life." 

We bought two cars from Brattleboro Subaru last January, and when I needed to get another car. I decided I was not going to shop any other brand or dealership due to that experience. John M. and everyone at Bratt are exceptional, they did not disappoint. I am a Subaru fan because of the Brattleboro dealership. They introduced me to Subaru, great cars+ great dealership = a customer for life.
    Bruce

"I could not be happier with my choice of cars or dealership."

This is the second Forester that I have bought from Brattleboro Subaru and the second time Paul was my salesman. He did a wonderful job, and I could not be happier with my choice of cars or dealership.
    Linda

"I was totally impressed with Brattleboro Subaru"

First of all, I am 71 years old and have bought dozens of cars over my lifetime: for my wife, my children and myself, so I have been to legion dealerships over that time. I was totally impressed with Brattleboro Subaru, from my first internet contact, to the introduction to my salesperson, John M., who was the most professional and friendly consultant I have encountered. He is patient, warm, experienced and helpful.
    John

"Could not ask for better service."

Everyone at Bratt Subaru are pros. They do not have to try to impress you. They know what they are doing. This is my 3rd lease. Never a problem. My sales guy, Ian, is great. Everything by the book with him. Thanks. Could not ask for better service.
    Richard

"...a great business formula."

Wanted to mention that we had a pleasant buying experience with Chris. He sure is an asset to your organization... great personality, listens, knows his product well, patient, polite, works hard to satisfy his customers needs. He really represents your dealership well! We were not the easiest to deal with as it took us a while to find which model we liked. Thankfully the Ascent came along and we just love it. Also, Luke is top notch to deal with. You have developed a great business formula. Also note, your high standards equals the clean and well maintained facility. Have a good profitable 2021! Stay Safe!
     Jim

"This Dealership is Awesome"

We are Extremely Pleased with Brattleboro Subaru to say the least. In the Fall of 2018 we purchased a new Subaru Crosstrek for my wife from them and when my 2012 Outback was growing old at 342000 miles it was time for an upgrade. We paid them another visit, but this time with a pre-owned Subaru in mind for myself. Our Salesman Paul S. was great throughout the entire process. By the time we left I had traded my 2012 Outback in for a beautiful 2019 Forester Limited and couldn't be happier. This Dealership is Awesome and it's Staff is wonderful.
    Jeff & Cheryl

"...Brattleboro Subaru is...above the rest."

I have 4 Subaru dealerships in my area and after contact with all 4 of them Brattleboro Subaru is without a doubt head and shoulders above the rest.
    Jody

"...the exceptional service at the dealer."

The staff at the dealership addressed every question and concern to help me select the perfect car for me. The deal was great. The closing was easy. The salesperson was patient and explained everything. I love the new Forester and really appreciate the exceptional service at the dealer. They made the buying experience a pleasure. The highly professional salesperson even offered a follow up appointment to re-demonstrate features on the car after I'd driven it a while.
    Eileen

"welcoming, appreciative and supportive."

Dan is exemplary in his commitment to ensuring a customer has a great experience. And the GM, John, made it a point to introduce himself as this was the fourth Subaru I've purchased at Brattleboro. He and his team are welcoming, appreciative and supportive. As I mentioned before, this was the fourth Subaru I've purchased at Brattleboro -- two for the wife, two for me. I trust the sales team completely, and have never seen a better-run service department.
    Brendan

"There isn't one person I have dealt with at this dealership that I wouldn't hire in an instant to work for me!"

As an individual with experience on the retail side of auto service(I owned one for ten years)There isn't one person I have dealt with at this dealership that I wouldn't hire in an instant to work for me! They go above and beyond for their clientele, by far the best dealership I have dealt with in my many years of buying automobiles! It is evident, beginning with management all the way down to the bottom of the line, that they take pride in what they do.   
    Jeanette

"Impossible to improve on near perfection."

My purchase experience at Brattleboro Subaru has been what I have come to expect from past experience due to purchases here. Friendliness, courtesy and interest by staff have brought me back and will continue to do so. Impossible to improve on near perfection.
    Elizabeth

"Thank you Brattleboro Subaru..."

While on the road my Outback's tire pressure sensor went off. I had a feeling one of its tire stems was leaking air, so I called Brattleboro Subaru to see if I could bring it in, last minute. To my amazement it was no problem! The front staff and mechanic were all friendly and courteous. It ended up being the tire stem. Oh, and they didn't even charge me for the service! Wow. Thank you Brattleboro Subaru for your kindness and generosity.
    Sean

"I am beyond grateful..."

I require modifications in order to drive a vehicle. My dealership was understanding, incredibly patient and tremendously gracious in helping me to see the entire purchase through. I am beyond grateful to Chris Wisell for his assistance and patience through all of my car buying and vehicle modification process. The dealership went above and beyond to help me, and never once made me feel pressured into buying the vehicle when I wasn't ready. I absolutely love my Subaru.
    Betina

"The team was all smiles..."

Prompt scheduling, courtesy car was ready and waiting upon arrival first thing in the morning. After finding out a part needed to complete a repair needed to be ordered and could take up to a week to arrive, Sheila offered to let me leave my car with Brat Subaru and keep the courtesy vehicle until all repairs were done! I was pleasantly surprised by the offer, but I was also happy to pickup my car and schedule the next service. Curtis was also very friendly and cheerful. The team was all smiles, and that's really nice to see with all the stresses going on in today's world.
    Timothy

"...fourth Subaru... from Brattleboro Subaru."

They had exactly the vehicle I wanted and we were able to negotiate the price virtually. This is the fourth Subaru I have purchased from Brattleboro Subaru. Very happy with the service.
    Ralph

"...above and beyond..."

All the members of the team we worked with were fantastic. They went above and beyond to make sure we get what we were looking for. They were very understanding when husband came in alone but needed to work with me while I was at work.
    Anonymous

"...such a positive experience."

The service staff were super helpful, kind, and diligent. They explained everything clearly and did a great job fixing my car. Thanks for providing me with such a positive experience.
    Tammi

"I RECOMMEND EVERYTHING ABOUT BRATTLEBORO SUBARU."

I RECOMMEND EVERYTHING ABOUT BRATTLEBORO SUBARU. Recently drove out of state ( MA to VT) to purchase my new Subaru Crosstrek. Excellent choice. Very helpful and NO PRESSURE. Casual chatting, answered all questions, and very efficient. I plan of having my maintenance done there as well. I am 78 yo and this it the very best car sales experience I ever had. So happy I was "inspired" to drive to my favorite state to make this purchase!
    Madeleine
 
"Yippee-ki-yay!"

John M. is the best sales consultant ever! Above all, he was respectful, listened, and actually cared for my needs. He diligently and patiently worked with me over a couple weeks to find the right car. When one fell through, there was no push from him to buy it anyway. He expertly explained the new CVT, and did not pressure me into anything. He was professional throughout the entire process up to delivery! I hope he'll be there the next time I need a car. Thank you John, you are the John M. to Brattleboro Subaru! Yippee-ki-yay!
    Charles

"...have always been very satisfied!!!!"

We were very happy with our trade in price and we love our new 21 outback!!! We really like working with Brattleboro Subaru. They are very accommodating and helpful with any questions or concerns we might have. We always have our Subaru serviced with them. Over the years we have purchased eight Subaru's and have always been very satisfied!!!!
    Mary

"...knowledgeable, and courteous."

Everyone was incredibly helpful, friendly, knowledgeable, and courteous. Given COVID, I also really appreciated how willing the dealer was to coordinate via email, provide outdoor seating, ensure there were hand sanitizing stations, and more.
    Maxwell

"...the best experience..."

Thorough, quick and seamless experience. Have never had anything but the best experience with the Sales, Service and Finance Team at Brattleboro Subaru!   
    Deidre

"Six have been purchased at Brattleboro Subaru"

I was a walk in, just looking for information. I did not have an appointment. with Tom M., yet he was extremely helpful. Obviously since I purchased a car from him that same day! This purchase is my eighth Subaru purchase. Six have been purchased at Brattleboro Subaru. We are pleased with the dealership. We are especially pleased with Tom M.
    Judith

"Everyone was courteous and went out of there way..."

We spoke with one of the owners (John), our sales person (Ian) and his manager (Billy) who all made sure we got the vehicle we really want and all went smoothly. And then spoke with the person who helps with financing the car (Niz) who was very helpful as well. Everyone was courteous and went out of there way to make sure we had a great experience and the right vehicle. We will return to Brattleboro Subaru for our next car purchase! Really great Sales Dept at Brattleboro Subaru.
    Jill

"Very smooth experience."

Really great experience purchasing a car from these folks. Everyone was super friendly, accommodating, and forthcoming. The sales associate, Chris, was also super helpful few days after purchase when I was adding the vehicle to my car insurance policy. It was my first car so naturally I was dreading the process, and mentally preparing for the worst (even read few articles on things to look out for when buying a used vehicle from a dealership) but these guys did not raise a single red flag. Very smooth experience. And also - great price. I was searching for a very specific vehicle, and was willing to drive few hundred miles if I could find a better price, but Brattleboro had the best price within 500mi radius.
    Yana

"... the level of service was great!"

The purchase was extremely easy and fast, and they were able to trade cars with another dealership to get the color I wanted. There was no need for an introduction to the service department when I bought the car. I brought it in for service to have something checked out, and the level of service was great!
    Ashley

"I had a wonderful experience..."

Everyone I worked with was respectful and helped answer all of my questions. I never felt pressured to do anything and was given time to think about my options. I had a wonderful experience working with Chris when I was ready to turn my lease in and buy a new car. I will go back to them again for another car.
    Kate

"...this dealership was kind and collaborative."

Wow such a great experience buying a car from this dealer. I appreciated how Evan worked with me over the phone and through text messages to make the process convenient for me. He also respected that I had done my research and budgeting. Everyone I came in contact with at this dealership was kind and collaborative. I would really recommend working with them!
    awilliams

"Great service, knowledgeable and personable..."

My salesman, Ian Findlay was so diligent and thoughtful and found the perfect car for me! I highly recommend Ian F.! Great service, knowledgeable and personable and I will recommend him frequently at Brattleboro Subaru.
    Edna

"...this will be the first place we will go..."

The staff was courteous, responding promptly to our phone calls and emails. They took care of all the required paperwork including our out of state registration in a very short period of time. There was no pressure to close the sale. When it is time to purchase our next Subaru this will be the first place we will go to.
    Nicholetta

" My experience in Brattleboro, Vermont was so much better!"

I bought my first Subaru in Keene, New Hampshire. My experience in Brattleboro, Vermont was so much better! Everyone was friendly, professional, and worked very hard to get me the car I wanted the most for the price I could afford. I am very pleased with the service that I received compared to my first Subaru .buying experience.
    Melinda

"...everyone was prepared when we showed up."

Under the difficult times we were able to do a lot by email so everyone was prepared when we showed up. This is my fifth Subaru purchased from Brattleboro so there was no need to be introduced to the service department with COVID-19 concerns. Another good experience and Ian did a wonderful job and was extremely helpful.
    Joseph

"Professionally, I choose Brattleboro Subaru."

Excellent customer service. I felt trusting and comfortable. The Brattleboro Sales Team is very attentive to their customers. They always find solutions and fit the car to my preferences and lifestyle. Efficient and friendly. Follow up is excellent. Not only am I a customer, but I am a VP of Sales and Brands. Professionally, I choose Brattleboro Subaru.
    Lucinda

"Love it!"

Great place, overall experience was awesome. People were pleasant and listened to what you were looking for. They were not pushy and I loved the fact I could take the car for a test drive without a salesman. Thank you Brattleboro Subaru for my new car! Love it!
    Debra

"...above and beyond..."

Worked with me and found the right Subaru for me. Went above and beyond to make sure of my needs! Dan and Luke were very patience with the process in find the right Subaru that fit my needs and budget!!
    Nadja

"...professional personnel was extraordinary."

Everything from setting up the appt, getting a loaner car, drop off and pick up of my vehicle, accuracy in paperwork and please, professional personnel was extraordinary. I was especially grateful for the car that was taken to keep us all, employees and clients, safe. Kudos for masks and disinfecting. Thank you!
    Catherine

"I will definitely use this service center..."

The service center was comfortable with an amazing waiting room! The service tech I dealt with the efficient and professional. He indicated that they would also do a multi-point check up on the car in addition to the warranty repair. Everything was handled in a very timely and respectful manner. I will definitely use this service center for other specific-to-Subaru repairs, and I plan to return when I am ready to buy another Subaru too.
    Katherine

"Love this dealership."

I had an issue with my 2016 Impreza wherein the ignition key would not turn to the full off position and thus would get stuck in the steering column when I turned off the engine. Happened a couple of times, and I had to fiddle with the key and shift lever to extract it. This apparently is a problem with a very small percentage of these cars, but Subaru of America (SOA) put out a service bulletin on it nevertheless. The car was out of warranty so I called SOA, and they said to bring the car to a dealer to have them diagnose the problem and then call back to see if they would cover at least part of the repair cost. I had bought the car originally at Brattleboro Subaru and have had nothing but excellent experiences with the entire staff there, so I called their service department. Spoke with Morgan who realized my dilemma and said she could schedule me for 9:00 AM the next morning. Super! When I got there I was greeted by Curtis Green who understood the ignition problem and was able to get the car in for diagnosis right away. A short while later Curtis informed me that cost for repair would be close to $300, which is a lot of money for this old retired sailor. I gave him the okay for the repair. Next thing I know, Curtis comes in and says he took it upon himself to call Subaru on my behalf to see if they would cover the charge, and SOA agreed to pay the whole bill. I was stunned, but not entirely surprised. This dealership has bent over backwards for me in the past and apparently is still very focused on customer satisfaction. I drove away a happy man. Love this dealership.
     Zeke

"...consistently outstanding experiences..."

James took considerable extra time to walk me through everything that was done, and then even tracked down the service manage to further answer a question I had. They were both ceaselessly helpful, thoughtful and accommodating. Between my wife and I, we have had 3 Subaru's are from Brattleboro Subaru, and all 3 services exclusively at the dealership. Our consistently outstanding experiences with the service team is what keeps us coming back both for service and vehicles.
    Rebecca

"My dealer got me exactly what I wanted..."

It was fast, comfortable and I was able to get the options I wanted at the price I was willing to pay. As a previous Subaru Outback Lease I was completely familiar with the car and options I was looking for. My dealer got me exactly what I wanted at the price I wanted.
    David

"...a dealership as friendly as this one."

Flat out best place to have a car serviced. We live 3 hours away in NH. Well worth the trip because of the
welcoming attitude of the staff and the service they provide. You can buy a car anywhere, but you'll be hard pressed to find a dealership as friendly as this one. You get a feeling that they are on your side if you need a problem resolved.
    Janet

"...will return..."

Friendly, helpful, timely, clearly advised me of service timeline and potential outcomes. I was very pleased with my experience and will return for service in the future.
    Anonymous

"...experience was extraordinary."

Sales staff were exceptional. All questions were answered very well and knowledgeable. Any additional equipment I requested was completed promptly. Overall experience was extraordinary.
    Louis

"I recommend coming here..."

I recently had a oil change done here, and the team was great. They kept me informed the whole time. I had to go back for a minor check in, and Curtis helped me out. He was very polite. He and I believe Todd worked together and solved an issue I had. I recommend coming here for any service needs you have!
    Mary

"I recommend them always."

This survey is hard to answer as at this time this is not a normal and purchase, delivery due to Corona 19. This is third Subaru I have gotten from this dealer. I am extremely satisfied with their service. I recommend them always.
    Dennis

"We love our Subarus..."

We found everyone professional, courteous and very helpful, from sales to delivery it was great. We love our Subarus this is our third one and overall it just seems to be getting better every new car. Love the Crosstrek like a sport car with all wheel drive.
    James

"...it's worth the trip."

The service is always without exception, the best. I drive almost an hour to service the car, and it's worth the trip. Great service and dealership. Hard to improve that!!
    Bruce

"I felt genuinely listened to..."

Everybody was professional, efficient, friendly and accommodating. I felt genuinely listened to and the car I bought fit my needs without being upsold on every possible upgrade.
    Justin

"Finding your dealership has renewed our faith in Subaru."

Customer service and mechanical service is always above par. We bought our Subaru in Hadley and went there for everything until 2 years ago. Finding your dealership has renewed our faith in Subaru. We were very unhappy at the Hadley dealership, but our next car buy will definitely be from Brattleboro Subaru because of how well you've treated us even coming from another dealership.
    Susan

"...gracefully handled..."

I want to thank the service desk team that gracefully handled a customer that did not have a mask on when another customer brought it to their attention. All ended well with the mask-less customer having a mask on.
    Melanie

"... 100 percent to my satisfaction."

All personnel involved in the vehicle purchase were courteous and professional. The salesman worked with me in finding the vehicle of my choice and had it ready for pick-up 100 percent to my satisfaction. The dealer installed options I selected were provided at a very fair price and correctly installed by the service technicians.
    Harry

"...responsive and helpful..."

Ian was very responsive and helpful and informative. He worked well with me. The buying experience during social distancing felt safe because we did the paperwork outdoors. The entire experience with Ian F. and Brattleboro Subaru was excellent. Thank you.
    Laurie

"...very professional and helpful."

We felt very safe with the precautions they were taking during this difficult time. Everyone we dealt with was very professional and helpful.
    Anonymous

"...the entire staff at Brattleboro Subaru is beyond competition..."

Best purchase experience EVER - I'll never look at buying a car the same way again. Chris W. is a true professional, in every sense of the word. In all honesty, the entire staff at Brattleboro Subaru is beyond competition, as are the services that they provide. I will 100% be back to see Chris again when the time comes for my next vehicle! Great job Chris!
    Anonymous

"the best customer serviced based dealership..."

I was late for my appointment by 1/2 hour, I didn't have a mask and the service couldn't be done same day. I was given a mask, a loaner car and kept receiving updates from the team throughout the entire day. This is by far the best customer serviced based dealership I've ever worked with. Everyone was so friendly and accommodating from the beginning to the end. I will absolutely be recommending you and your team to everyone I know locally!
THANK YOU.
    Erika

"...took extra precautions..."
   
The dealer took extra precautions to keep everyone safe during the coronavirus pandemic and made the process as quick as possible.
    Michael

"...they always have loaners!"

I like working with John M.. He is upbeat and generally explains everything I need to know. I am having a few problems, but I know he will be there when I need him. My husband and I use Brattleboro for all our service for several reasons. They have all the history on all our cars. This service appts. are on time and they always have loaners!
    Alison

"...efficient and professional manner.."

"...no problems at all."

The service, loaner car, and general respect was excellent. We had complete confidence in the service. This was an emergency stop when when brought our car in. They were completely respectful and cared that we stay safe. We received a loaner car and needed to keep it a couple of days with no problems at all.
    Mary

"Very accommodating..."

Everything done smoothly and easily. Less time in any other dealership. Very accommodating for a older retiree who is a bit behind modern tech.
    Wendy

"The Subaru dealer in Brattleboro has its act together."

Everyone was helpful, informative and engaged in working wit me there. I've bought a lot of (brand) new cars in my years. 16 that I can count off the top of my head. Have had great experiences and so experiences. The Subaru dealer in Brattleboro has its act together. I will definitely go back, and would recommend to others without hesitation. Thank you.
    Linda

"...a SUPERSTAR experience at Brattleboro Subaru"

 I worked with Matt H. and not only did he do an exceptional job in helping us find the right vehicle but he listened to what we needed and didn't try and convince me otherwise. We then met with the Finance guy Niz who went over the paperwork in detail and when we had a question stopped to answer it instead of push past it. It was a SUPERSTAR experience at Brattleboro Subaru and we look forward to seeing Matt, Luke, Niz and everyone again for our next car. Great overall experience.
    Anonymous

"This was the best car buying experience of my life."

Great overall buying experience with salesman and dealership. Treated us like valued customers, never rushed and never pushed. Bought 2 cars from there in 2 weeks. This was the best car buying experience of my life. Everything about this dealership is world class.
    Wendy

"That was extraordinary!"

I am very happy with the service I receive. To me extraordinary means above and beyond what I would expect. In all aspects of this appointment and service I feel like I had very good service all around. The one moment that I felt was extraordinary was when one of your employees helped me cross the icy parking lot. That was extraordinary! I was happy he happened along when he did. The fact that the parking area was a sheet of ice was not a surprise, it is Vermont after all..
    John

"The Brattleboro service department is great."

Polite service personnel and nice waiting room conditions with fruit and water available for patrons. I don't think I did select items for improvement. The Brattleboro service department is great. I went to a different one in Hadley, MA and was very unhappy there which is why I switched to Brattleboro.
    Maura

"...love Brattleboro Subaru!"

From the sales person, Dan, to the bookkeeper, to the supporting staff, everyone went out of their way to make this a smooth transaction. It needed a little extra TLC because I register the car in a different state, and I appreciated the work they did to facilitate that process. Love Subaru's and love Brattleboro Subaru!
    Nancy
 
"My car buying experience is what people dream about"

Drove 3.5 hours to pick up my car and I would do it again in a heartbeat. No games at this dealer, everything was easy and straight forward. Jason and Ian went above and beyond to answer all of my questions and make sure I was happy. My car buying experience is what people dream about. From the initial price inquiry to a
fair trade in value and even getting me a lower interest rate than I could have gotten. There was not one point where I wasn't satisfied with everyone.
    Kenneth

"...highly recommend..."

We loved Dan as much as we did Billy! We were very comfortable doing business with him! We highly recommend him and your dealership! We'll be back!!
    Carol

"...excellent service and politeness I experienced."

I was given an appt. immediately. The work was done quickly and the car is fine. Staff was patient and clear. I am elderly and they helped with scheduling. I would bring my own tea bag, I can not drink coffee. This is a very small item compared to the excellent service and politeness I experienced.
    Laura

"Everything was easy...."

We purchased a new car last week with Brattleboro Subaru and had a great experience. We emailed with Tricia before going in, and then met with Dan when we went to the dealership. We also met with Niz in the business office to sign paperwork at purchase. Everything was easy, transparent, pleasant, and no pressure. We had shopped around at several dealerships, and we really appreciated the prompt, straight-forward, clear communication (and no pressure, no hidden costs, and no last minute surprises) that we encountered here. Everyone was warm and wonderful - and we got a great deal. We love our new Outback,Thank you!
    Leah

"Excellent experience..."

Everything was completed as I was told it would be. There were 3 recalls that I brought my Crosstrek in for and it was done quickly and efficiently. Excellent experience at Brattleboro Subaru. Thank you.
    Anonymous

"...process was stress free."

They were extremely helpful and responsive. Not pushy and offered the best price around.Brattleboro Subaru went above and beyond during this purchase. They followed up on my inquiry without being too forward. They respected my desire to complete the entire purchase over email/online, which I assume is somewhat rare. The financing process was easy and quick. They delivered my vehicle to my house which is over 2 hours away. Overall the entire process was stress free."
    Anonymous

"...above and beyond to help me."

"The kind folks at Brattleboro Subaru went above and beyond to assist in my vehicle purchase. My purchase began online where they had the exact vehicle I wanted for an unbeatable price. Tricia assisted me over the phone before I made the 3 hour to drive to pick up my new Legacy. Matt met me at the rental car office, drove me to the dealership and explained every features of the car. When there was a hiccup in my financing, Matt went above and beyond to help me!"
    Courtney

"Kudos to Brattleboro Subaru's management..."

Brattleboro Subaru's Chris W. always followed through on expectations that I had and ones he set. This isn't always easy in sales. There usually is a lot of other people you need to go through, and procedures you need to follow to make a sale happen. Especially when you are buying a car from another state. Kudos to Brattleboro Subaru's management and administrative teams for supporting their salesman like this. Everyone conducted themselves in a professional manner, but still had that right amount of casual that makes customers feel comfortable. I would recommend Chris, and Brattleboro Subaru to anyone looking for a positive sales experience.
    Lee

"They took the time to help me..."

I have never leased a vehicle before. They took the time to help me clearly understand the leasing process and the basis for the lease pricing. Our salesman, Matt, called us several times after our purchase to make sure the vehicle was satisfactory and to see if we had questions.
    Michele

"...a very welcoming experience."

From the moment we stepped inside it was a very welcoming experience. Our salesperson was knowledgeable, helpful and straightforward. We did not feel pressured and felt that the final offer was fair. We are enjoying our new car!
    Richard

Dealership is first rate!

Easy to make the appointment, friendly service staff, clean & comfortable waiting room, servicing was done in the amount of time that had been estimated.Dealership is first rate! Excellent product and great service.
    Margaret

"overall experience was better than expected"

Our salesman Dan was fabulous, he was not pushy, he got me the car I wanted and more in the price range I wanted without playing the numbers game. Everyone at the dealership was very friendly. Again Dan was great, my overall experience was better than expected (I don't like car shopping) We didn't intend on buying a car that day, but everything went so smoothly and fast. I could not be happier with my new car or the service and customer service I received with Dan and Brattleboro Subaru.
    Rebecca

"...exemplifies fantastic service..."

Dear Mr. Sciacca,

I want to bring to your attention a recent experience in your dealership which exemplifies fantastic service offered by two of your employees, Dan B. and Luke H.. 

On New Years Day 2020, my family - including my 2 sons (7 and 9 yrs old), wife and myself - were driving home to Connecticut from a ski trip in New Hampshire when suddenly an undetermined large blunt object on the local bridge from New Hampshire into Brattleboro came flying down on our 2019 Subaru Ascent windshield.  Our windshield smashed into literally hundreds of pieces and we pulled right over into a restaurant parking lot.  Thankfully, no one was injured but we knew the car was unsafe to drive a long distance and were concerned about how to address this on New Years Day when most every business was likely to be closed.

We called Subaru emergency service. In turn they contacted the Subaru Brattleboro dealership and confirmed that you were mercifully open on New Years Day.  We drove over and I was expecting a pretty cold shoulder given that the service department was closed.  However, Dan gave us an extremely warm welcome, asked if we were alright, invited my whole family to wait in his cube area and even pacified my kids with hot chocolate.  Even though this must have been somewhat distracting for him as a salesperson he did not show that to us at all.  Dan could not have been nicer and more accommodating, tolerating a barrage of inquiries from my two boys about all things professional and personal.

Dan then brought over Luke who kindly introduced himself and informed us of his inquiry into a rental solution which is obviously far outside his purview as a Sales Manager.  Luke told us he will try to make a work-around happen for a rental even though he'd never done one of these transactions before.  His effort was ultimately successful and we restarted our journey to the comforts of home in Connecticut.

These successful efforts of Dan and Luke were a godsend for us.  We were tired and hungry and had two cranky kids on the verge of meltdowns.  The last thing we wanted to do was search around for a motel room and figure how to get home on January 2^nd, while the kids missed school and we were absent from work.  So once again, I want to thank Dan and Luke for their kindness and efforts for going above and beyond the call of duty.  I also want to confirm for you what I think you already know - that Dan and Luke are great front line representatives of your dealership.
Sincerely, Marcus M.

"Excellent experience..."

Excellent experience, great to work with, good pricing and received additional rebate, dealer located and obtained vehicle that met my requirements and delivered to my location.
    Lisa

"I truly enjoy my 2020..."

The personal touch that the Brattleboro Subaru has given me is unbeatable. I truly enjoy my 2020 Subaru Crosstrek. My husband has driven Subaru vehicles for the past 15 years.They are dependable vehicles.
    Billie

"I am ecstatic to say the least."

I had a lot of anxiety going in to Brattleboro Subaru. My lease was coming to an end and I didn't know what to expect. Bruce Merrill immediately calmed me down. He was confident that he could help me get into a new lease. I drove out with a new 2020 Subaru Outback paying only $40 dollars more than my last vehicle payment. I am ecstatic to say the least. He was kind, knowledgeable and extremely professional. I couldn't ask for a better sales representative.
    Andrew

"...efficient, friendly and excellent..."

They took me right away; offered a loaner car; had it done by date expected; when I picked up the car, the person checked tires (which I had forgot to ask about). All efficient, friendly and excellent service.
    Wendy

"...I am extremely happy..."

I had a great experience buying a car here. The staff are very friendly and professional, and they were able to find me exactly what I was looking for. They made the process of searching for, and buying a Subaru very quick and seamless, and I am extremely happy with my purchase and the overall experience. Highly recommend.
    Brendan 

"...felt like I was one of the employees family member."

This has been the best dealership experience in my over 15 years of purchasing vehicles. I live 2 hours away so I was able to do everything online while following up with their internet specialist Jessica R.. I truly felt like I was one of the employees family member. We arrived went over all my vehicle options signed papers and back home I went. I don't think it could have gone any smoother. Will definitely be sending everyone I know there.
    Laura

"...fast, friendly and efficient."

This even was for a recall...I arrived on the wrong day but they took me anyway and were fast, friendly and efficient. Overall impression was more than positive. As someone new to Subaru ownership I've been impressed with the quality and performance of my Crosstrek and equally impressed with the service provided by the dealership.
    Brenda

"My new adventure has begun."

I too would like to express my gratitude for the way the transaction was handled, in a very realistic, sensitive and timely manner. I will certainly share with my family and friends the pleasant, and painless process of my experience with you, and other Brattleboro Subaru team. My new adventure has begun.
    Olevia

"...eager to answer every question..."

Matthew H., the sales representative who leased me my 2019 Crosstrek, was extremely attentive, knowledgeable, and eager to answer every question, no matter how insignificant. He genuinely seemed to enjoy his job, and made every effort to keep the process on track. A wonderful experience at Brattleboro Subaru!
    Barbara

"Brattleboro Subaru hit a home run..."

Wonderful job on sales I completely trust John M.. This is the third car in the past year or so I tell everyone the way I'm treated at Brattleboro Subaru. In the future I will look for John for my next purchase. Also Billy B. is doing a great job making sure all my needs are met. Brattleboro Subaru hit a home run with this team. Thank You!
    Anthony

"...but this one was the best."

It is great that the sales person was so knowledgeable about Subarus and owned one. He worked closely with me and with no pressure. He didn't have my car on the lot but quickly found one and offered a competitive price right from the start. There are other great Subaru dealerships in New England, but this one was the best.
    Chris

"...by far the best experience I had..."

Having done my research on the 2020 Legacy Limited, I arrived prepared with a future I was willing to pay for the new car, as well as what I expected to receive for my trade-in. I also expressed the hope for a low finance rate on the balance of the car's cost. Chris, the salesman, brought the proposal to the sales manager and returned with an OK.This is the 12th time I've purchased a car and it was by far the best experience I had...
    William

"...an outstanding personal experience..."

John M. was the best! He was accommodating to my every need and question was patient and generous with his time. Provided an outstanding personal experience with lots of laughs and positive support along the way. This made my first time buying my own new car a breeze.
    Jessica

"The best service!"

Chris was amazing! He found us multiple cars to test drive and we fell in love! He went above and beyond to make sure that on a very busy day we were top priority. The best service! Thanks so much Chris for an awesome experience!
    Jennifer

"they are also always willing to fit us in."

At Brattleboro Subaru, the service department always alerts us to all the work and needs in the service appointment. In an emergency service, they are also always willing to fit us in.
    Bruce

"...straight to the best price..."

Was very knowledgeable about the car, did not pressure, no games, just straight to best price he could give and after sale took time to explain and demonstrate features in car.
    Chris

"I give it a big 10 overall."

Subaru in Brattleboro, the sales consultant, Zakk G., was just great, the team is great. They did everything for me, I always tell other people about this place. I will give this place a 10, the team too, God bless them all. Everything was great, this place is something else! I give it a big 10 overall.
    Dianne

"Work done in timely fashion..."

Work was done at time it was scheduled, they gave me a ride to restaurant and picked me up after.
Work done in timely fashion, explained everything to me and last but not least they sold me a new
Subaru while car was being serviced.
    Barbara

"...flat out the most customer friendly dealer around."

Needed a loaner since service required extended stay. No problem. Warranty item involved window track. No problem. This is flat out the most customer friendly dealer around. We have to travel 2 1/2 hours from our home in NH to get here and it is well worth it. Outstanding people. Service rep Todd knows how to treat customers. It's
good to feel like these people are on the side of the customer.
    Janet

"...much more up front..."

Purchase was straightforward and appeared transparent. I compared dealerships throughout New England and chose this one because they were much more up front about total costs than some others.
    Liam

"...easiest car buying we have ever experienced."

"...pleasant and easy to work with."

"Service was pleasant - I was from out of town and desperately needed an oil change and they offered to fix a warranty issue that had come up that week. I was visiting from out of town - I was able to walk in on a Saturday morning for an oil change and a fix to a recall issue. The service provider was pleasant and easy to work with."
    Crystal

"...above and beyond..."

"Matt went above and beyond to make my buying experience as smooth as possible. Would definitely recommend him specifically to anyone looking for a Subaru in the future."
    David

"I love my Subaru."

 The service desk people were friendly, focused, and efficient; the job was done in a timely manner; the price was reasonable; and the service people helped me to sync my phone with my radio. I love my Subaru.
    Leo

"Brattleboro Subaru made me a great deal..."

I had not planned to buy a new car but a bit of an accident forced my hand. Brattleboro Subaru made me a great deal on a newer car and gave me a good value on my trade-in. The service department has always provided excellent customer service and repairs for my various Subarus. I highly recommend checking out their inventory and getting to know their friendly and knowledgeable team of sales persons.
    Jackie

"I have been using the service department... since they opened..."

The service dept. coordinators and manager are always pleasant and greet me when I go in. the mechanics respect my car and belongings, always putting a paper mat on the floor to keep it clean. The waiting room has Wi-Fi, comfy chairs, high table and stools, a TV and Keurig coffee and tea maker. my service took several hours so they gave me a loaner car. I have been using the service department at Brattleboro Subaru since they opened and have always had excellent results.
    Jackie

"...I had made the right decision..."

Everyone at the dealership were extremely thorough, knowledgeable, and courteous. I felt totally taken
care of. All my questions and concerns were answered and I left knowing I had made the right decision to purchase my Subaru.
    Kathy

"Brattleboro Subaru is the place to buy a car."

Overall Very professional. They took the car in on time, explained what it needed and had the work done quickly. Car is all fixed now. Brattleboro Subaru is the place to buy a car. Overall - excellent!
    Salvatore

"...but I trust Brattleboro Subaru more."

Overall Good service. Additional I live in Fitzwilliam and the dealer in Keene is much closer, but I trust Brattleboro Subaru more. I've never had a bad experience there.
   Bruce of Fitzwilliam

"I cannot express to you the degree to which Shane saved my day."

Oh my goodness...let me tell you about my car-tastophe.... I had my windshield replaced a few months ago by Safelight. Within the past few weeks we received a lot of rain. One day (15 days ago) an exceptional amount of rain leaked through the windshield and caused a catastrophic event.

The morning after the storm, I started my car and every dashboard light came on. I called the shop, shared the news and was encouraged to bring the car to Brattleboro Subaru. Upon my arrival, I was warmly greeted and asked to wait in the costumer care area. Shane came in and asked me a few questions about the car and any work that was done recently... His team identified numerous code errors and a major problem...water intrusion. My goose was cooked...and upon being told about the potential costs of repairs....I nearly had an anxiety attack. I'm a teacher and the first day of school was fast approaching...how was I going to get back and forth to work without a car?!?!  The news of my car's situation was devastating...it literally took my breath away.

Shane was great. He explained that Safelight would need to be contacted since their work was likely cause of the damage...and if they denied the claim I could go through my insurance company to get help. I haven't experienced anything like this before and didn't know how to start the process of filing a claim or anything. I can spell 'car'...I know how to drive...but other than opening the gas cap...I have no idea how to explain
things related to car care.... adding on the stress of knowing that my car is damaged and in need of expensive repairs....my communication skills were failing me too!

Shane recognized this and in the most respectful, professional, and kind way...he stepped in and walked me through the process, step by step, of who I needed to call...going so far as to talk with my insurance guy and the
windshield people to better explain the situation (my emotions and lack of experience got the best of me).

More than helping me to navigate the claims process...Shane never made me feel stupid. Rather he explained everything to me in plain language and was non-judgmental during the entire process. He was perfect.  He called me during the two weeks my car was in the shop and kept me updated on the status of the repairs and Safelight's acceptance of responsibility.  He kept me informed and made me feel like everything would be ok...I didn't have to
worry at all. Shane recognizes the impact that a damaged car can have on a person's day..."a car is your freedom and when your car is inoperable you are no longer free to do day to day activities...it impacts nearly every
aspect of life."

I cannot express to you the degree to which Shane saved my day. He was able to support me during the best worst day of my adult life. He knows his craft, he understands the needs of his customers, and he knows how to make a horrible situation manageable. I'm not sure what impact my story will have, but it is important for you all to know what an incredible asset Shane is to your company. My situation had the potential to be the literal worst...and Shane was able to completely turn my experience around and make it one of the best leaning experiences I've had.

Please extend my gratitude to Shane and his team....and please know how
lucky and fortunate you are to have him on your team.

    Many kind regards,
    Keighan via E-mail
    2018 Crosstrek

"I HIGHLY recommend Brattleboro Subaru"

Leased a 2016 Legacy Premium. I contacted all Subaru dealerships within 100 miles of my hometown. From my very first conversation with Amy C., Brattleboro Subaru was one of the best dealerships to work with, including searching the entire New England inventory database for me even though I suspected she never believed I would drive the 100 miles to buy a car from them. I negotiated everything via phone and email with Mike Masters and Jason R. in advance of even arriving at the dealership. I have dealt with over 40 dealerships in the last 4 years for my cars, my wife's cars, and cars for friends and family. As such, I have become pretty skeptical of good deals having seen some shady activities and efforts. Needless to stay, I was ecstatic when the "too-good-to-be-true" offer from Brattleboro was, in fact, 100% true. They were able to offer me a deal that had other dealers literally laughing when I price-shopped it around with each other dealer telling me to give them a call back when this deal turns out not to be true. Jason P. was the sales/finance manager. It was the same laid-back, painless, friendly experience with him as with Amy, Mike, and Jason R., having a nice conversation about hobbies, family, and life in Boston. I love my Legacy and in addition to recommending a 2016 Legacy, I HIGHLY recommend Brattleboro Subaru.
    Ryan

"..no experience in customer service comes close to what I had at Brattleboro Subaru"

Thank you Brattleboro Subaru! I went to 4 dealerships before I came here to try to trade in my pickup, but there was a problem with my title. It turned out that it was still in the original owner's name and because of this, no dealership wanted to help me trade it in towards a new vehicle. Then I found Brattleboro Subaru. They not only told me that they would take in my truck, but they would help me fix the title. My salesperson Matt H. spent 2 months doing research and tracking down the original owner to get title signed over to me. He even got a driver to make the 7 hour trip to get the paperwork done twice to help me! In the end, I was finally able to get the vehicle I needed thanks to the hard work of Matt H. I've bought A LOT of cars in the past, but no experience in customer service comes close to what I had at Brattleboro Subaru. Thanks so much for all of your help!
    Dean

"John and Marie performed exemplary"

Hello Mr. Higley,

I have not received my evaluation from Subaru yet but I will fill it out with all my comments though it will pretty much give John a glowing recommendation. When I first entered your dealership, John M. was the first to greet me even though he had not been assigned to me yet as I only had contact with your online representative Marie. Marie was very easy to work with and sent me exactly what I wanted in a timely manner generally the first person to be upfront with me wins my business so negotiating the car took all of 5 minutes. I told Marie I would be down as I prefer to meet people face to face to finish out all the details I met with Marie and she introduced me to John. John being a car guy, made it easy for him to identify with my unique ticks or car ocd as it would generally be called. We hammered out all the specs, trade in evaluation, and it was a very cordial and stress free interaction, in reality I know trade ins get market value so you won't get any push back from me and you guys already offered me a reasonable price for the new vehicle. As this was my second ordered Subaru I knew that having a good rapport with the sales staff was essential, John would send me updates both via email and a phone call which was greatly appreciated. When it was time for pickup it was a quick in and out. I would say that both John and Marie performed exemplary and if they are representative of your dealership then I am proud to be one of your customers. Car buying has always been a contentious process and it's great to see that business can be conducted civilly with a smile. Thank your for your time and excellent customer support,   
    Amado via E-mail

"My experience was awesome"

Mr. Higley,

I have not gotten the survey yet about my experience with John or Subaru in general. I have my own survey: John was professional, specific, and most importantly to me, kind. He did not rush me. I did not feel "pushed into the sale." I had a most wonderful experience....actually the best salesman I have ever encountered, and I have bought a few vehicles.

Subaru doesn't have to sell vehicles, they sell themselves. It really helps when you have a great salesman though.  Please tell John how much I appreciate his help. He guided me through the whole instrument panel which made me feel comfortable and less intimidated. I will answer the survey, but just thought I would let you know that my experience was awesome. I am a happy Subaru owner.
    Brenda

"Exceptional Service"

Dear Mr. Higley,
We want to thank you and especially Ian for your great service.  Ian did give us "exceptional service"  both by keeping us informed of the status of the car and by thoroughly explaining all the facets of our new car.  When we are ready to buy another new car, we will certainly come to Subaru Brattleboro and ask to have Ian as our salesperson. PS Kudos also go to Jason for making everything go smoothly.
Sincerely yours,
    Natalie and Peter

Judy's adventure in her new Subaru

Hey Billy, thought of you in Cleveland, and on a windy road to Mount Rushmore crawling along as pavement was being torn up and laid down. Also in a blinding rainstorm near Fort Wayne, IN. We are just back from a 3 1/2 week trip to national parks and to relatives, and the Subaru was a true partner, performing beautifully! I even let Bruce drive some, and I think he may like the alternative to doing all the shifting himself. I had the inspection done locally in the brief time before we left, but thanks to Subaru for the reminder!!!!! Thanks for your kind words and for getting me located in this wonderful car!   
    Judy

"The city of Brattleboro is lucky to have such a great staff."

I would like to share our experience with Brattleboro Subaru and if you need any further evidence that people are good and really do care, then this dealership personifies the word "service".

We actually came to Brattleboro by complete coincidence. While returning home from a family vacation, our car lost all electrical power. Not only were we fortunate to stop at exit 2 off of I-91, but also lucky enough that Brattleboro Subaru was also located this same exit. While still hours away from home and the threat of bad weather looming, we were anxious to get the car fixed and get home.

We want to thank the staff at Brattleboro Subaru for everything they did to get my family back on the road. If the 3 individuals that took care of us represent the type of people that are part of the dealership, then the city of Brattleboro is lucky to have such a great staff. Doug H. was the first to help us. After we explained the situation and the problems that we encountered with the car, he immediately understood the urgency and necessity to get us back home. After the initial assessment, he explained the condition of the car in a very professional and calm demeanor. He made us aware that a part was needed to complete the service but could only be obtained from Connecticut. If any further delay, and with poor weather approaching, the repair would not be completed for 4 days. There was no doubt in his voice; he was going to try to get us home. I would like to thank Jim F.for driving all the way to Connecticut for the necessary part, and driving with the threat of snow and poor driving conditions. I would also like to thank Phil S. for performing the repair in a timely manner and also being so personable from the very beginning.

Overall we cannot thank the team enough. Upon our final good-byes, we were reminded of the upcoming storm and were told to be careful on the way home. It is rare these days to find a place that truly takes pride on how they do and go about their business. My family and I are lucky to have found Brattleboro Subaru, but even luckier to have met such caring and professional people.
    Dave (Dealer Rater)

"Easy, thorough, friendly, honest, and thrilling!"

I absolutely LOVE my new Crosstrek! It was exactly what I wanted (Premium--so cloth seats--with Nav and a backup camera), so I was thrilled when I found it (in the color I wanted!) on the Brattleboro Subaru site. I sent an internet inquiry to see if it was still available, and Marie answered me in a heartbeat. It was a pleasure working with both Marie and Amy on the phone; they helped accelerate the finance process for me, and they made sure to hold it on the lot for me so that I could pick it up the next day. When I made the 2+ hour trip down, Jason was equally as wonderful to work with from start to finish. He was kind, knowledgeable and patient throughout my experience, and he was never pushy. Finally, I worked with Nizam, who helped me with the rest of my financing. He was also very friendly and he didn't push me for time. I'm new to the car-buying process, so I asked a lot of questions through the financing process to make sure I understood it correctly. As a young female, I was concerned that I would be taken advantage of during my car search--especially with financing--but Nizam explained everything to me and gave me time to digest the paperwork, which I really appreciate. Thank you for making purchasing a Subaru the way it should be: easy, thorough, friendly, honest, and thrilling!
    Miranda (Dealer Rater)

"From one extreme to another..."

As a first time car buyer I was quite nervous on what to expect from dealerships. I knew I wanted to look at the Imprezas and quite possibly the wrx as well. My first stop was Subaru of Keene, I walked around with my father for a good 45 mins looking around almost the whole lot. I've always heard how cars salesman can come out and be pushy with you, the couple salesman I did see came out, moved some vehicles but failed to acknowledge us. At this point I just wanted someone to come out and say hello, it was Saturday, it was like they didn't expect people to be there. After a few more minutes of walking around I decided I wanted to go to Brattleboro Subaru. As we pull into the lot I lay my eyes on a 2015 wrx, I park my car and my dad and I walk over to take a look. I had some questions but was still very unsure on when I wanted to get a car. I was approached by Rose Kochman and she asked if there was anything she could do for me. I told her I was a first time buyer, still very unsure on my choice and just recently started thinking about getting a new car. She invited us inside to talk things over. We talked about the wrx I was just looking at and next thing I new I was on a test drive! I was instantly in love and ended up leaving with the car a couple hours later. Through the whole process Rose was absolutely amazing!!! She made everything so easy to understand and was not pushy by any means, it was painless. She went above and beyond to get me the best rate possible and made sure I was happy with everything along the way. I am still in love with my car and look forward to the years to come!! Thank you all at Brattleboro Subaru for everything you guys do!! You've gained my business and I tell everyone about my experience with your great customer service!! I also tell them of my experience in Keene...Things certainly worked out in my favor!!!.
    Wrx6spd (Dealer Rater)

"A pleasure to deal with."

My wife and I recently bought a Subaru Forester at Brattleboro Subaru. I worked primarily with Matt Verge, and the whole team was a pleasure to deal with. Matt had previously sold a used car to my son, age 20, so we felt very comfortable coming back to Matt when our 2001 Forester reached the end of its life in December 2014. Matt was friendly and helpful in every aspect of the sale, from taking a test drive with us to taking care of the old car--even switching the snow tires from it to the 2011 Forester we bought. Thanks again!! I would definitely recommend buying a car there from Matt Verge.
    DavidE (Dealer Rater)

"I was impressed with your group down there. "

Hi John,
Thanks for taking the time to meet me on Sunday. I wanted to follow up with a quick note just to reiterate what a positive experience your team provided for me. It was a long day overall, but certainly worth the trip.

Marie did a great job working with me over email prior to me driving down there. She really represented you guys well, all of the replies I got were helpful.  It always felt like I was dealing with a person who would make time to understand what I was looking for instead of someone who was squeezing in a few emails on their breaks. She is the reason I decided to come down there for the visit and is ultimately responsible for me buying the new Forester.

John was great during the test drive I did and was really knowledgeable.  He was quick to tell me he was new to the car game, but it never felt like it and the humility he showed really worked well.  He doesn't come across as the stereotypical salesman, and I mean that in a good way.

I was really impressed in how well they listened. Though they asked many of the same questions most sales people do, they seemed to do an outstanding job of understanding me and adjusting their approach.

By the way, neither of them bribed me to email you and my feedback would be the same whether or not we found an agreeable deal or not. I was impressed with your group down there. 

Thanks for everything.
Scott Sanderson via E-mail
Customer Support, North and South America
Husky Injection Molding Systems Inc.

"A positive experience for a discerning customer"

I began my car-buying experience (2015 Subaru Outback) at my local dealers in the Albany, NY area, but quickly turned to TrueCar.com when I was not satisfied with the prices I was being offered. Brattleboro Subaru was the first dealership to get back to me, and I established contact with Marie. Over the next week, Marie and I exchanged over two dozen emails, along with numerous phone calls. I was initially very hesitant to be doing business with an out-of-state dealership that is about 1.5 hours away. However, Marie was open, honest, informative, friendly, and patient with me. She allowed me to do my own research and work through the process at my own pace, without putting sales pressure on me. She was confident that she would beat out the other dealerships on price, and she did so. I ordered my 2015 Outback ten days after my first conversation with her, and I am eagerly awaiting its arrival at the dealership. I have also had follow-ups from Matt Hale, who is keeping me apprised of my order status. Once the car is built and shipped, I will be picking it up at the dealership, and trading in my 1999 Outback. I will post a final review once I complete the entire car-buying process. So far, this has been a very positive experience for me.
    kzalewski

They knew more about the cars, their price was better, their financing terms were better....but the thing that stands out to me the most is that the people at this dealership were just simply nicer than any other I've dealt with
    sanomah (Dealer Rater)

"new car purchase 2015 Legacy "

great experience, no hassle or hard sell, literally closed and completed deal including evaluation of our trade in under one hour. all employees we dealt with were both friendly and professional.
    majski (Dealer Rater)

"Great Price, Great Salesperson"

Bought our 2014 Outback online and got a fabulous price. Prompt and friendly e-mails and phone calls throughout the process and Matt kept us informed every step of the way - from order, to port arrival, to delivery date. Extremely satisfied with the entire process.
    vavad (Dealer Rater)

"This dealership is willing to work with you."

Just bought a 2015 Lightening Red WRX. This dealership is willing to work with you. Not only did I get a great deal, but it was below invoice, and the sales team was respectful and willing to work with me throughout the whole negotiation process. I've been to some other dealerships in MA who just flat out refused to negotiate, but these guys aren't sharks. Service was excellent and they followed up with me well after the car was in my hands.
    redwrx2015 (Dealer Rater)

"I would certainly recommend them."

From the start I was pleased with Brattleboro Subaru. I sent an online request for more information during the evening and received a response that night. The follow-up was great both online and over the phone. When I went in to the dealership, the personnel were friendly and helpful and certainly not pushy compared to other dealerships I went to. I would certainly recommend them.
    jtgeary (Dealer Rater)

"We plan on returning for a second vehicle"

We had shopped for quite awhile searching for the perfect Forester. Many dealers and sales people left us with the "used car salesman ick feeling" we did not have that experience at Brattleboro Subaru. We felt very well cared for, got a great price for our trade in and love our new car. We plan on returning for a second vehicle and would not hesitate to recommend them to our friends and family.
    Pam02647 (Dealer Rater)

"Customer service is the number one priority at Brattleboro Subaru"

My first contact with Brattleboro Subaru was by phone. I had requested a price quote via email and subsequently spoke with Mike M. Mike, who is one of their sales people who handles internet marketing, was terrific and gave me a very aggressive quote on the model I was interested in. Many dealers won't do that by phone because they know you may take that quote to other dealers without ever setting foot on their lot. I appreciated their honest approach and visited Brattleboro Subaru the next day. While there, I worked with Mike and with Paul S. They were terrific!! Very friendly, with no high pressure tactics. They were eager to answer all my questions and didn't hesitate to ask questions of me to ensure the Impreza Sport that I was considering was a good fit for what I needed. This may sound overly enthusiastic, but I really had the sense that customer service is the number one priority at Brattleboro Subaru. I think they would be willing to lose a sale if they thought a customer was not making the right purchase. Great dealership and great staff!!
    bgharding7 (Dealer Rater)

"I'm loving it"

Jason S. was awesome and work with me step by step with the purchase of my car. I'm loving it thanks you Brattleboro Subaru.
    jennie66 (Dealer Rater)

"I told him what I want and what I would pay... and he make it happen"

Mike M. was my 1st contact for getting a car, i told him what i want and what i would pay for monthly payment and the interest and he make it happen, pick out the car and i travel 2 hour to come and pickup it was painless and take a new car for a back road drive home. Matt Hale is the one i deal with after come to the dealer he show me around the car and what to expect.
    anhcancoem406 (Dealer Rater)

"Proud owner of a new vehicle"

I worked with Matthew H. at Brattleboro Subaru, while looking into purchasing a new vehicle. I started on the internet with Matt to schedule a test drive and he was very helpful and accommodating with setting up the appointment. When I went in to meet Matt and drive the cars, everything was ready for me as I arrived. He was very knowledgeable about all of the vehicles and took my job and situation into consideration while helping me. We worked together over the next few weeks and I found myself the proud owner of a new vehicle. Matt was very prompt in communicating with me and did an outstanding job to ensure that my experience with the dealership was as smooth and as rewarding as possible.
    grenade154 (Dealer Rater)

"Would definitely go back to Brattleboro Subaru"

Everyone at Brattleboro Subaru was great. Very friendly, professional to work with. Would definitely recommend them to anyone. If ever need to purchase another vehicle in the future would definitely go back to Brattleboro Subaru.
    Dixieburlette (Dealer Rater)

"VERY SATISFIED. GREAT DEALERSHIP! I HIGHLY RECOMMEND!"

I was very impressed with this dealership. Was almost afraid to look for a new car. I looked online to pick out a sales rep (Rose) that I felt I could connect well with. I called & set up an appt for that afternoon. I told her what I tentatively was looking for. She gave me some insights on which vehicle would match my needs. I fell in love with the car she recommended. After some back & forth with price we settled - both satisfied I think. Finance person went thru all paperwork very well the day of delivery. Rose was out sick the day I picked up my car but the fill in sales rep, Billy also was fantastic explaining all the ins & outs with the car. Rose called a few days later asking if there were any questions & how I like my new car. VERY SATISFIED. GREAT DEALERSHIP! I HIGHLY RECOMMEND!   
    Tammy S. via Owner Loyalty Program

"From the moment we were greeted at the door, we felt welcome and comfortable"

From the moment we were greeted at the door, we felt welcome and comfortable in looking to buy a used car. The sales employees we dealt with (all three) were outstanding. It was easy to find something we liked (great selection) and it was the right price. We look forward to continue servicing our Subaru cars at this dealership for years to come.
    jll314 (Dealer Rater)

"Helped us find the car we were looking for."

Came in close to closing time, Matt came out helped us find the car we were looking for. Then Matt and several other employees stayed till after close to do paper work for car purchase. The service department went over car and repaired every thing that I had asked to be repaired. They also set us up to have car as soon as was possible and hand delivered car plates right to us.
    72jkain (Dealer Rater)

    I just wanted to take a moment to thank you for your personal integrity. When I purchased my used 2008 Subaru Outback this summer from your Ford dealership, I did not expect that any future repairs would be warranted. But when word got to you that my car was having an unusual, and potentially costly problem, you offered to take care of me. I know very well that you did not have to do that, and I will always remember your "stand up" gesture. When it is time for our next automobile purchase, your dealership will be our first stop. Please extend my sincere appreciation to Bill C. for his diplomacy and the talented technician, Jody G. enough for troubleshooting a difficult problem.

Dear John,

    As the General Manager, you should know that my snappy little ORANGE crosstrek and I have been easily bonding for over 2 months now. Let me assure you, we're both happy campers. We've traveled over 3,500 miles together without a snag. She smoothly handles the back roads I need to travel as an itinerant speech pathologist as well as the highways between me and my grandchildren in Providence, Rhode Island. Of course, her big test will be mud season on the dirt roads where I live. I'll keep you posted.

    As a loyal Subaru driver for 35 years I expect to be satisfied with the car, but it is also important to me to be satisfied with the purchasing process. My entire experience with Brattleboro Subaru has been a pleasure. Jason S. proved to be exactly as he had been described by the satisfied customer who recommended him to me. He was a patient listener, always professional, highly knowledgeable and respectful. I was especially pleased that he didn't treat me like a "bothersome old lady".

    While I'm extolling the virtues of one of your staff members, I also want to express my gratitude for my dealings with Niz M. Again, he was most respectful and professional as well as knowledgeable and clear in his explanations.

    While I expressed a version of these accolades on the e-mail survey sent by Subaru shortly after my purchase, I wanted to be sure you personally received my letter of thanks. I am cc this to the owner to ensure that he gets the message about how highly I regard the Brattleboro Subaru team. I also have passed on that endorsement to the numerous folks (friends and strangers) who have asked me about the car. (I had no idea how much attention an orange car would attract.)

    So, thanks again to Jason S., Niz M, and you for providing a stress-free Subaru experience. Happy Thanksgiving to all of you and your families.

    Sincerely, Kathleen P. via E-mail