Google Business Review:
"Sincerest Thanks and Appreciation"
"I HIGHLY recommend Brattleboro Subaru"
Leased a 2016 Legacy Premium. I contacted all Subaru dealerships within
100 miles of my hometown. From my very first conversation with Amy
Ciccone, Brattleboro Subaru was one of the best dealerships to work
with, including searching the entire New England inventory database for
me even though I suspected she never believed I would drive the 100
miles to buy a car from them. I negotiated everything via phone and
email with Mike Masters and Jason Reynolds in advance of even arriving
at the dealership. I have dealt with over 40 dealerships in the last 4
years for my cars, my wife's cars, and cars for friends and family. As
such, I have become pretty skeptical of good deals having seen some
shady activities and efforts. Needless to stay, I was ecstatic when the
"too-good-to-be-true" offer from Brattleboro was, in fact, 100% true.
They were able to offer me a deal that had other dealers literally
laughing when I price-shopped it around with each other dealer telling
me to give them a call back when this deal turns out not to be true.
Jason Posternak was the sales/finance manager. It was the same
laid-back, painless, friendly experience with him as with Amy, Mike, and
Jason Reynolds, having a nice conversation about hobbies, family, and
life in Boston. I love my Legacy and in addition to recommending a 2016
Legacy, I HIGHLY recommend Brattleboro Subaru.
experience in customer service comes close to what I had at Brattleboro
Thank you Brattleboro Subaru! I went to 4 dealerships before I came here
to try to trade in my pickup, but there was a problem with my title. It
turned out that it was still in the original owner's name and because
of this, no dealership wanted to help me trade it in towards a new
vehicle. Then I found Brattleboro Subaru. They not only told me that
they would take in my truck, but they would help me fix the title. My
salesperson Matt Hale spent 2 months doing research and tracking down
the original owner to get title signed over to me. He even got a driver
to make the 7 hour trip to get the paperwork done twice to help me! In
the end, I was finally able to get the vehicle I needed thanks to the
hard work of Matt Hale. I've bought A LOT of cars in the past, but no
experience in customer service comes close to what I had at Brattleboro
Subaru. Thanks so much for all of your help!
"John and Marie performed exemplary"
Hello Mr. Higley,
I have not received my evaluation from Subaru yet but I will fill it out with all my comments though it will pretty much give John a glowing recommendation. When I first entered your dealership, John McLean was the first to greet me even though he had not been assigned to me yet as I only had contact with your online representative Marie Flack. Marie was very easy to work with and sent me exactly what I wanted in a timely manner generally the first person to be upfront with me wins my business so negotiating the car took all of 5 minutes. I told Marie I would be down as I prefer to meet people face to face to finish out all the details I met with Marie and she introduced me to John. John being a car guy, made it easy for him to identify with my unique ticks or car ocd as it would generally be called. We hammered out all the specs, trade in evaluation, and it was a very cordial and stress free interaction, in reality I know trade ins get market value so you won't get any push back from me and you guys already offered me a reasonable price for the new vehicle. As this was my second ordered Subaru I knew that having a good rapport with the sales staff was essential, John would send me updates both via email and a phone call which was greatly appreciated. When it was time for pickup it was a quick in and out. I would say that both John and Marie performed exemplary and if they are representative of your dealership then I am proud to be one of your customers. Car buying has always been a contentious process and it's great to see that business can be conducted civilly with a smile.
Thank your for your time and excellent customer support,
"My experience was awesome"
I have not gotten the survey yet about my experience with John or Subaru in general. I have my own survey:
John was professional, specific, and most importantly to me, kind. He did not rush me. I did not feel "pushed into the sale." I had a most wonderful experience....actually the best salesman I have ever encountered, and I have bought a few vehicles.
Subaru doesn't have to sell vehicles, they sell themselves. It really helps when you have a great salesman though.
Please tell John how much I appreciate his help. He guided me through the whole instrument panel which made me feel comfortable and less intimidated.
I will answer the survey, but just thought I would let you know that my experience was awesome.
I am a happy Subaru owner.
Dear Mr. Higley,
want to thank you and especially Ian for your great service. Ian did
give us "exceptional service" both by keeping us informed of the status
of the car and by thoroughly explaining all
the facets of our new
car. When we are ready to buy another new car, we will certainly come
to Subaru Brattleboro and ask to have Ian as our salesperson.
Natalie and Peter Hannon
PS Kudos also go to Jason for making everything go smoothly.
Judy's adventure in her new Subaru
Hey Billy, thought of you in Cleveland, and on a windy road to Mount Rushmore crawling along as pavement was being torn up and laid down. Also in a blinding rainstorm near Fort Wayne, IN. We are just back from a 3 1/2 week trip to national parks and to relatives, and the Subaru was a true partner, performing beautifully! I even let Bruce drive some, and I think he may like the alternative to doing all the shifting himself. I had the inspection done locally in the brief time before we left, but thanks to Subaru for the reminder!!!!!
Thanks for your kind words and for getting me located in this wonderful car!
-Judy via email
"The city of Brattleboro is
lucky to have such a great staff."
I would like to share our experience with Brattleboro-Subaru and if you
need any further evidence that people are good and really do care, then
this dealership personifies the word "service".
We actually came
to Brattleboro by complete coincidence. While returning home from a
family vacation, our car lost all electrical power. Not only were we
fortunate to stop at exit 2 off of I-91, but also lucky enough that
Brattleboro Subaru was also located this same exit. While still hours
away from home and the threat of bad weather looming, we were anxious to
get the car fixed and get home.
We want to thank the staff at
Brattleboro-Subaru for everything they did to get my family back on the
road. If the 3 individuals that took care of us represent the type of
people that are part of the dealership, then the city of Brattleboro is
lucky to have such a great staff. Doug Howard was the first to help us.
After we explained the situation and the problems that we encountered
with the car, he immediately understood the urgency and necessity to get
us back home. After the initial assessment, he explained the condition
of the car in a very professional and calm demeanor. He made us aware
that a part was needed to complete the service but could only be
obtained from Connecticut. If any further delay, and with poor weather
approaching, the repair would not be completed for 4 days. There was no
doubt in his voice; he was going to try to get us home. I would like to
thank Jim Ferro for driving all the way to Connecticut for the necessary
part, and driving with the threat of snow and poor driving conditions. I
would also like to thank Phil Szczygiel for performing the repair in a
timely manner and also being so personable from the very beginning.
we cannot thank the team enough. Upon our final good-byes, we were
reminded of the upcoming storm and were told to be careful on the way
It is rare these days to find a place that truly takes
pride on how they do and go about their business. My family and I are
lucky to have found Brattleboro-Subaru, but even luckier to have met
such caring and professional people.
With Sincere Thanks,
Dave from NY
- February, 2015 via DealerRater.com
"Easy, thorough, friendly, honest, and thrilling!"
I absolutely LOVE my new Crosstrek! It was exactly what I wanted
(Premium--so cloth seats--with Nav and a backup camera), so I was
thrilled when I found it (in the color I wanted!) on the Brattleboro
Subaru site. I sent an internet inquiry to see if it was still
available, and Marie answered me in a heartbeat. It was a pleasure
working with both Marie and Amy on the phone; they helped accelerate the
finance process for me, and they made sure to hold it on the lot for me
so that I could pick it up the next day. When I made the 2+ hour trip
down, Jason was equally as wonderful to work with from start to finish.
He was kind, knowledgeable and patient throughout my experience, and he
was never pushy. Finally, I worked with Nizam, who helped me with the
rest of my financing. He was also very friendly and he didn't push me
for time. I'm new to the car-buying process, so I asked a lot of
questions through the financing process to make sure I understood it
correctly. As a young female, I was concerned that I would be taken
advantage of during my car search--especially with financing--but Nizam
explained everything to me and gave me time to digest the paperwork,
which I really appreciate.
Thank you for making purchasing a Subaru the way it should be: easy, thorough, friendly, honest, and thrilling! - February, 2015 via DealerRater.com
"From one extreme to another..."
As a first time car buyer I was quite nervous on what to
expect from dealerships. I knew I wanted to look at the Imprezas and quite
possibly the wrx as well. My first stop was Subaru of Keene, I walked around
with my father for a good 45 mins looking around almost the whole lot. I've
always heard how cars salesman can come out and be pushy with you, the couple
salesman I did see came out, moved some vehicles but failed to acknowledge us.
At this point I just wanted someone to come out and say hello, it was Saturday,
it was like they didn't expect people to be there. After a few more minutes of
walking around I decided I wanted to go to Brattleboro Subaru. As we pull into
the lot I lay my eyes on a 2015 wrx, I park my car and my dad and I walk over
to take a look. I had some questions but was still very unsure on when I wanted
to get a car. I was approached by Rose Kochman and she asked if there was
anything she could do for me. I told her I was a first time buyer, still very
unsure on my choice and just recently started thinking about getting a new car.
She invited us inside to talk things over. We talked about the wrx I was just
looking at and next thing I new I was on a test drive! I was instantly in love
and ended up leaving with the car a couple hours later. Through the whole process
Rose was absolutely amazing!!! She made everything so easy to understand and
was not pushy by any means, it was painless. She went above and beyond to get
me the best rate possible and made sure I was happy with everything along the
way. I am still in love with my car and look forward to the years to come!!
Thank you all at Brattleboro Subaru for everything you guys do!! You've gained
my business and I tell everyone about my experience with your great customer
service!! I also tell them of my experience in Keene...Things certainly worked
out in my favor!!!. - January, 2014 via DealerRater.com
"A pleasure to deal
My wife and I recently bought a Subaru Forester at
Brattleboro Subaru. I worked primarily with Matt Verge, and the whole team was
a pleasure to deal with. Matt had previously sold a used car to my son, age 20,
so we felt very comfortable coming back to Matt when our 2001 Forester reached
the end of its life in December 2014. Matt was friendly and helpful in every aspect
of the sale, from taking a test drive with us to taking care of the old
car--even switching the snow tires from it to the 2011 Forester we bought.
Thanks again!! I would definitely recommend buying a car there from Matt Verge.
- January, 2014 via DealerRater.com
above and beyond"
Staff goes above and beyond to assure everyone is
100 percent satisfied. I would recommend Brattleboro Subaru to anyone. They
were extremly helpful and I was very comfortable with the purchasing experience
- December, 2014 via DealerRater.com
Great staff, extremely helpful and friendly.
Showroom is very clean and neat too. Would definently go there again and would
recommend them to everyone. I am 100% satisfied!! - December, 2014 via
great deal on a new Subaru without all the typical hassle that comes with
buying a car."
I owned a Subaru Forester that was getting close to
5 years old, and my husband was driving me crazy about trading it in for a new
one while it still had value and low miles. I resisted for a long time, but
finally gave in, IF he could find a dealer to get exactly what I was looking
for - namely, a hard to find color with all the options I wanted. I figured not
he nor any dealer would be able to do it for an attractive price, and give me
what my trade-in was worth. Much to my surprise, he worked a deal with
Brattleboro Subaru. Mike and Marie made sure all my criteria were met, and
offered a pretty good deal on top of it. I would recommend them to anyone
looking for a great deal on a new Subaru without all the typical hassle that
comes with buying a car. - December, 2014 via DealerRater.com
"Every aspect went perfect"
I purchased my car from them and every aspect went perfect
great people. Thank you so much for making car buying a good experience for me
and my wife - December, 2014 via DealerRater.com
"An easy and stress
Locally managed, owned -- with local customers and good community
engagement and support. Buying a car here is really an easy and stress free
experience. Make sure to meet Luke, the general Manager, and Billy the salesman
is first rate. You will be treated well and fairly. All these folks have
families in the community and want to do well by the customers. Of course it
does not hurt that their product is simply perfect for this area. Subarus are
hard to beat!
"Did not have
that high pressure I've experienced"
Everybody was so friendly and
helpfull. Did not have that high pressure I've experienced at other dealers in
the past . I will definitely recomend to others. - December, 2014 via
"Completely attentive, polite, engaging and competent."
The entire sales and service staff were completely attentive, polite,
engaging and competent. Each and every one of them I dealt with knew no
bounds in answering, or finding the answer to, any of the few questions I
had. The reason I had 'few' questions was that they seemed to
anticipate almost all of them. - October, 2014 via DealerRater.com
"Thank the boys for us, we LOVE the car!"
the way, a man stopped my outside the supermarket the other day asking
how we liked the car. I had nothing but the best to say about it and
directed him to shop with you guys if he decides on a Subaru for it was
certainly worth the trip! - August, 2014 via Email
Thanks for taking the time to meet me on Sunday. I wanted to follow up with a quick note just to reiterate what a positive experience your team provided for me. It was a long day overall, but certainly worth the trip.
Marie did a great job working with me over email prior to me driving down there. She really represented you guys well, all of the replies I got were helpful. It always felt like I was dealing with a person who would make time to understand what I was looking for instead of someone who was squeezing in a few emails on their breaks. She is the reason I decided to come down there for the visit and is ultimately responsible for me buying the new Forester.
John was great during the test drive I did and was really knowledgeable. He was quick to tell me he was new to the car game, but it never felt like it and the humility he showed really worked well. He doesn't come across as the stereotypical salesman, and I mean that in a good way.
I was really impressed in how well they listened. Though they asked many of the same questions most sales people do, they seemed to do an outstanding job of understanding me and adjusting their approach.
By the way, neither of them bribed me to email you and my feedback would be the same whether or not we found an agreeable deal or not. I was impressed with your group down there.
Thanks for everything.
Customer Support, North and South America
Husky Injection Molding Systems Inc.
"A positive experience for a discerning customer"
I began my car-buying experience (2015 Subaru Outback) at my local dealers in the Albany, NY area, but quickly turned to TrueCar.com when I was not satisfied with the prices I was being offered. Brattleboro Subaru was the first dealership to get back to me, and I established contact with Marie Flack. Over the next week, Marie and I exchanged over two dozen emails, along with numerous phone calls. I was initially very hesitant to be doing business with an out-of-state dealership that is about 1.5 hours away. However, Marie was open, honest, informative, friendly, and patient with me. She allowed me to do my own research and work through the process at my own pace, without putting sales pressure on me. She was confident that she would beat out the other dealerships on price, and she did so. I ordered my 2015 Outback ten days after my first conversation with her, and I am eagerly awaiting its arrival at the dealership. I have also had follow-ups from Matt Hale, who is keeping me apprised of my order status. Once the car is built and shipped, I will be picking it up at the dealership, and trading in my 1999 Outback. I will post a final review once I complete the entire car-buying process. So far, this has been a very positive experience for me. - August, 2014 via DealerRater.com
have had my 2010 Subaru for 4 years, i have had some problems with it,
and once i brought it to Subaru they got me right in and fixed
everything and was very detailed in the work. I am one of those
customers who ask more than enough questions, and the services and parts
department has been nothing but the best. - August, 2014 via DealerRater.com
knew more about the cars, their price was better, their financing terms
were better....but the thing that stands out to me the most is that the
people at this dealership were just simply nicer than any other I've
dealt with. - August, 2014 via DealerRater.com
"new car purchase 2015 Legacy "
great experience, no hassle or hard sell, literally closed and completed deal including evaluation of our trade in under one hour. all employees we dealt with were both friendly and professional - August, 2014 via DealerRater.com
"Pleasure to work with everyone "
was very helpful in the purchasing process as well as meeting all of my
expectations. Very glad I chose this dealership and even more so that I
got the car I've always wanted. - June, 2014 via DealerRater.com
"Great Price, Great Salesperson"
Bought our 2014 Outback online and got a fabulous price. Prompt and friendly e-mails and phone calls throughout the process and Matt kept us informed every step of the way - from order, to port arrival, to delivery date. Extremely satisfied with the entire process. - May, 2014 via DealerRater.com
"A true test of a good dealership"
Sometimes the true test of a good dealership is when things don't work out. I was considering a new, yet unreleased 2015 Subaru Outback and discovered that Brattleboro Subaru was offering a $500 below invoice as a pre-order special. I contacted Marie Flack and she was great in setting this up for me and gave me assurances that if my wife and I weren't happy with how the car looked when released to the public that the $500 deposit would be refundable. When released my wife decided she wasn't really happy with the redesign and wanted to look for another vehicle. I was happy with the redesign but then she's the one that would be using this car everyday. I contacted Marie to explain that we would like a refund of our deposit and was then contacted by Mike Masters to go over getting my $500 back. He was very professional and didn't pressure me to change my mind and promised a speedy refund which I received in a timely fashion - no hassles. When the time comes to trade in my car I would definitely consider using them. - May, 2014 via DealerRater.comsaabgeorge
"This dealership is willing to work with you."
Just bought a 2015 Lightening Red WRX. This dealership is willing to
work with you. Not only did I get a great deal, but it was below
invoice, and the sales team was respectful and willing to work with me
throughout the whole negotiation process. I've been to some other
dealerships in MA who just flat out refused to negotiate, but these guys
aren't sharks. Service was excellent and they followed up with me well
after the car was in my hands. - May, 2014 via DealerRater.com
"I would certainly recommend them."
From the start I was pleased with Brattleboro Subaru. I sent an online
request for more information during the evening and received a response
that night. The follow-up was great both online and over the phone. When
I went in to the dealership, the personnel were friendly and helpful
and certainly not pushy compared to other dealerships I went to. I would
certainly recommend them. - April, 2014 via DealerRater.com
"We plan on returning for a second vehicle"
We had shopped for quite awhile searching for the perfect Forester. Many
dealers and sales people left us with the "used car salesman ick
feeling" we did not have that experience at Brattleboro Subaru. We felt
very well cared for, got a great price for our trade in and love our new
car. We plan on returning for a second vehicle and would not hesitate
to recommend them to our friends and family. - March, 2014 via DealerRater.com
"Customer service is the number one priority at Brattleboro Subaru"
My first contact with Brattleboro Subaru was by phone. I had requested a
price quote via email and subsequently spoke with Mike Masters. Mike,
who is one of their sales people who handles internet marketing, was
terrific and gave me a very aggressive quote on the model I was
interested in. Many dealers won't do that by phone because they know
you may take that quote to other dealers without ever setting foot on
their lot. I appreciated their honest approach and visited Brattleboro
Subaru the next day. While there, I worked with Mike and with Paul
Sucharzewski. They were terrific!! Very friendly, with no high
pressure tactics. They were eager to answer all my questions and didn't
hesitate to ask questions of me to ensure the Impreza Sport that I was
considering was a good fit for what I needed. This may sound overly
enthusiastic, but I really had the sense that customer service is the
number one priority at Brattleboro Subaru. I think they would be
willing to lose a sale if they thought a customer was not making the
right purchase. Great dealership and great staff!! - March, 2014 via DealerRater.com
"I'm loving it"
Jason Steele was awesome and work with me step by step with the purchase of my car. I'm loving it thanks you brattleboro subaru - March, 2014 via DealerRater.com
"I told him what I want and what I would pay... and he make it happen"
Mike Masters was my 1st contact for getting a car, i told him what i
want and what i would pay for monthly payment and the interest and he
make it happen, pick out the car and i travel 2 hour to come and pickup
it was painless and take a new car for a back road drive home.
Matt Hale is the one i deal with after come to the dealer he show me
around the car and what to expect. - March, 2014 via
"Proud owner of a new vehicle"
I worked with Matthew Hale at Brattleboro Subaru, while looking into
purchasing a new vehicle. I started on the internet with Matt to
schedule a test drive and he was very helpful and accommodating with
setting up the appointment. When I went in to meet Matt and drive the
cars, everything was ready for me as I arrived. He was very
knowledgeable about all of the vehicles and took my job and situation
into consideration while helping me. We worked together over the next
few weeks and I found myself the proud owner of a new vehicle. Matt was
very prompt in communicating with me and did an outstanding job to
ensure that my experience with the dealership was as smooth and as
rewarding as possible. - February, 2014 via
"Would definitely go back to Brattleboro Subaru"
Everyone at Brattleboro Subaru was great. Very friendly, professional to
work with. Would definitely recommend them to anyone. If ever need to
purchase another vehicle in the future would definitely go back to
Brattleboro Subaru. - February, 2014 via
"VERY SATISFIED. GREAT DEALERSHIP! I HIGHLY RECOMMEND!"
I was very impressed with this dealership. Was almost afraid to look for
a new car. I looked online to pick out a sales rep (Rose) that I felt I
could connect well with. I called & set up an appt for that
afternoon. I told her what I tentatively was looking for. She gave me
some insights on which vehicle would match my needs. I fell in love with
the car she recommended. After some back & forth with price we
settled - both satisfied I think. Finance person went thru all paperwork
very well the day of delivery. Rose was out sick the day I picked up my
car but the fill in sales rep, Billy also was fantastic explaining all
the ins & outs with the car. Rose called a few days later asking if
there were any questions & how I like my new car. VERY SATISFIED.
GREAT DEALERSHIP! I HIGHLY RECOMMEND!
Tammy S. via Owner Loyalty Program
"From the moment we were greeted at the door, we felt welcome and comfortable"
From the moment we were greeted at the door, we felt welcome and comfortable in looking to buy a used car. The sales employees we dealt with (all three) were outstanding. It was easy to find something we liked (great selection) and it was the right price. We look forward to continue servicing our Subaru cars at this dealership for years to come. - December, 2013 via DealerRater.com
"Helped us find the car we were looking for."
Came in close to closing time, Matt came out helped us find the car we
were looking for. Then Matt and several other employees stayed till
after close to do paper work for car purchase. The service department
went over car and repaired every thing that I had asked to be repaired.
They also set us up to have car as soon as was possible and hand
delivered car plates right to us. - December, 2013 via DealerRater.com
I just wanted to take a moment to thank you for your personal integrity. When I purchased my used 2008 Subaru Outback this summer from your Ford dealership, I did not expect that any future repairs would be warranteed. But when word got to you that my car was having an unusual, and potentially costly problem, you offered to take care of me.
I know very well that you did not have to do that, and I will always remember your "stand up" gesture. When it is time for our next automobile purchase, your dealership will be our first stop.
Please extend my sincere appreciation to Bill Cooke for his diplomacy and the talented tecnician, Jody Goodenough for troubleshooting a difficult problem.
"I can recommend this dealership"
Matt was an excellent ,caring salesman
I never had a Subaru before and was pleased with the quality of car and the service I received
I can recommend this dealership - December, 2013 via DealerRater.com
"Made us feel so comfortable"
We were looking for a good deal on the Subaru Impreza 5-door & feel
that we received one from Brattleboro Subaru. Loved dealing with Rose
Kochman who made us feel so comfortable & took the time to go over
everything we needed to know about the car. This is our 1st Subaru but
won't be our last if Rose is still there. - December, 2013 via DealerRater.com
"It was worth a 2.5 hour drive to buy from Brattleboro
compared to a closer option."
Had a great experience at Brattleboro Subaru! The team is incredibly
friendly and helpful - right down to the local maple donuts they offered
us. It was my first time buying a new car and the team did a great job
listening to my needs and putting together a great package that I felt
comfortable with. I had done my research - made a few calls in my local
area, and decided it was worth a 2.5 hour drive to buy from Brattleboro
compared to a closer option. I am thrilled with my new Forester and
had a blast buying it.
"Complete customer satisfaction."
By far the best vehicle purchase/lease experience we have had anywhere.
Kochman welcomed us, listened to us, HEARD us, and worked WITH us to
find the best vehicle for our needs and wants. We decided on a 2014
Forester which happened to be arriving the next morning and we were
driving it home that afternoon. It was the best 24 hour car experience
resulting in complete customer satisfaction. - December, 2013 via DealerRater.com
in helping us"
From the first telephone conversation to the final handshake, the sales
staff at Brattleboro Subaru have been good listeners, friendly,
knowledgable, and always ready to answer questions. Billy was tireless
in helping us find the car that fit our needs. - December, 2013 via DealerRater.com
will work with you"
knowledgeable about a unique product. Accommodating and friendly. They
will work with you to ensure you can afford the automobile you wish to
purchase. A good selection of automobiles on the lot. - December, 2013 via DealerRater.com
"I Love my new car!"
Great customer service. Friendly staff that was not pushy. Good price on vehicle with a great finance service as well. I Love my new car! - December, 2013 via DealerRater.com
As the General Manager, you should know that my snappy little ORANGE crosstrek and I have been easily bonding for over 2 months now. Let me assure you, we're both happy campers. We've traveled over 3,500 miles together without a snag. She smoothly handles the back roads I need to travel as an itinerant speech pathologist as well as the highways between me and my grandchildren in Providence, Rhode Island. Of course, her big test will be mud season on the dirt roads where I live. I'll keep you posted.
As a loyal Subaru driver for 35 years I expect to be satisfied with the car, but it is also important to me to be satisfied with the purchasing process. My entire experience with Brattleboro Subaru has been a pleasure. Jason Steele proved to be exactly as he had been described by the satisfied customer who recommended him to me. He was a patient listener, always professional, highly knowledgeable and respectful. I was especially pleased that he didn't treat me like a "bothersome old lady".
While I'm extolling the virtues of one of your staff members, I also want to express my gratitude for my dealings with Niz Mushaba. Again, he was most respectful and professional as well as knowledgeable and clear in his explanations.
While I expressed a version of these accolades on the e-mail survey sent by Subaru shortly after my purchase, I wanted to be sure you personally received my letter of thanks. I am cc this to the owner to ensure that he gets the message about how highly I regard the Brattleboro Subaru team. I also have passed on that endorsement to the numerous folks (friends and strangers) who have asked me about the car. (I had no idea how much attention an orange car would attract.)
So, thanks again to Jason Steele, Niz Mushaba, and you for providing a stress-free Subaru experience. Happy Thanksgiving to all of you and your families.
"I would for sure buy from them again."
Had a very good experience. I would for sure buy from them again. Very
friendly excellent service and continued excellent service even after
the sale. - November, 2013 via DealerRater.com
"I know where I am buying my next Ford or Subaru from now on."
Let me start out by saying this has been, hands down, the best dealership experience my wife and I have ever had!
wife and I spent about a month contacting numerous internet sales teams
in the New England area looking for the best deal on a 2014 Subaru
Crosstrek Xv. When we contacted Brattleboro Subaru, we had a feeling we
were in for a treat. They stood out from the rest of the pack right
They were polite, informative, and quick to reply from the very beginning.
Not only that, but they ended up being the dealership that offered the best deal on the Crosstrek!
we made the decision to go with Brattleboro Subaru the help &
contact continued until the day we received the car (and beyond,
We could not be any more happy with our new car buying experience at Brattleboro Subaru!
Special thanks to Marie, Matt, & Luke for being so patient with us! We were not the easiest customers to please.
I know where I am buying my next Ford or Subaru from now on. - November, 2013 via DealerRater.com
Brattleboro Subaru to anyone."
Buying a Forester for my 87yr young mother. Settled on a lease. The car
we needed was found at another dealership and brought in within a week.
No pressures from either salesman (Jason) or finance manager (Niz). They
explained almost everthing as many times as we needed, (halfway home,
we realized it had a sunroof!) and showed my mother the operations of
the car. A bit different than her Mercury Marquis!
We were very
pleased with the price and attitude of the employees. Even though we
live out of state, the dealership was going to go get the new tags and
insurance information for us. They also programmed the garage door
opener to the rear view mirror. The service waiting room looks to be
very comfortable should we bring it back here for service.
home, I was happy with the performance or the car, and believer my
mother will be happy with her choice. Overall, would recommend
Brattleboro Subaru to anyone. - August, 2013 via DealerRater.com
"I would definitely recommend
Brattleboro Subaru without hesitation to any friends"
This is the second new Subaru I've purchased from Brattleboro Subaru in
the last 10 years. I chose the 2013 Crosstrek, and although they did not
have exactly what I wanted on the lot, Jason and Luke found it within
100 miles. I try hard to do my 'homework' when it comes to buying cars,
and after being clear about that, I felt that I was heard and taken
seriously throughout the entire process. I would definitely recommend
Brattleboro Subaru without hesitation to any friends who are car
shopping. - August, 2013 via DealerRater.com
"Beat all of other dealers"
I just bought a xv ctrosstrek limited and i have to say the dealer has
an amazing deal that i am very happy, beat all of other dealers. Very
satisfy to have business with Brattleboro Subaru. A+++++ Dealer - August, 2013 via DealerRater.com
Amazing dealership!! I went in to ask about a beautiful used car on the
lot. The whole purchasing process went incredibly smoothly, thanks
largely to Jessica. She never applied any pressure, acting more like my
advocate by helping me get the car I wanted at the price I could afford.
Trade-in value on my old car was very fair. Although the car I bought
is used, my friends all think it's new, it looks and runs so good. Thank
you, Jessica! I highly recommend this dealer! - August, 2013 via DealerRater.com
I'd stopped in to learn more about the Outback as I struggled to move
beyond a beloved Audi that I needed to turn in at the end of its lease.
We had just moved to VT and I was committed to keeping AWD, but thought
I'd need a bit more heft and elevation. So, we gathered info about the
Outback along with a couple of alternatives. Jason was informative and
engaging during the data gathering phase and was able to shift gears
toward negotiating a deal when it came time to purchase. He was
straightforward and helpful. Today is day one with the new car and it
is exceptional. - August, 2013 via DealerRater.com
Paul was a great sales person who really made life easier for me. I love my "new" 2004 Outback. The work that your dealership put into it before I actually received the car was phenomenal and every time I mention my experience to some one ,their eyes widen as if to say, "from a dealership?" Needless to say, your gesture of making things right before I got the car is a WIN/WIN, both for me and for your reputation. I ,for one will buy my next, newer Subaru from you and no other. THANK YOU VERY MUCH. SINCERELY,TIM FIZGERALD - July, 2013 via Sales Follow-up Survey
Timothy Fitzgerald of Putney, VT
"The experience was stress free"
Never thought I would purchase a new car because I heard that the
experience can be less than pleasant, but the experience was stress free
at Brattleboro. I was pleasantly surprised. I will probably buy from
them again. - July, 2013 via DealerRater.com
"By far, the best new car purchase I have ever
I have purchased 12 new cars over the years and my experience with
Brattleboro Subaru was, by far, the best new car purchase I have ever
had. First, they offered a very good price. Second, they worked very
hard to find the specific model I was looking for. Lastly, the delivery
was seamless and well organized.
They delivered on all fronts. Mike Masters went above and beyond. I highly recommend these guy. - July, 2013 via DealerRater.com
"Can't imagine a better experience."
What can I say ... found them via Consumer Reports and they offered an
excellent deal with no bs. Our on site experience was equally friendly
and informative. Great folks ... can't imagine a better experience. - July, 2013 via DealerRater.com
"This has been my best car buying
Wow, I was really impressed with the team at Brattleboro Subaru from the
start. I went through internet sales using email with Marie Flack and
she gave me the best price that was $1500 less than my local dealer in
central NY. I thought my trade in cars, yes two of them, might pose a
problem. I sent them pictures and the amount I wanted based on internet
research, and they thought my values were reasonable. I was able to
get a contract over the phone with Marie that included the trade-in
vehicles and it was pretty much a done deal before we drove from central
NY to Brattleboro, VT. The 180 mile trip was well worth it. When we
arrived, we were welcomed by Mike Masters and introduced to Jason Steele
in sales. The dealership has a nice warm atmosphere, everyone was
friendly and professional. It was nice to see real people without ties
on and they were not pushy at all, this has been my best car buying
experience ever. In my last dealer experience, everyone had a tie on,
they were pushy, even cocky as if they were the most important person
around, not at Brattleboro. I also was given great advice by Jason
Posternak (the finance guy) on lodging and a wonderful local restaurant.
This was the first time that no one pushed an extended warranty or a extended paint contract. Hats off to their customer service. - June, 2013 via DealerRater.com
"Amazing....these people did not push me or make me feel
I want to thank the guys at Brattleboro Subaru....MIke....did a lot of
leg work for me.....he got the ball rolling...I drove all the way from
Manchester N>H> to look at this car and ended up leaving with
it!......Amazing....these people did not push me orr make me feel
uncomfortable...b elieve me I"ve checked out other dearerships and no
one offered me what these men did.....when I arrivered, finally, after a
long ride and a speeding ticket to boot!, Billy met me at the
door....Billy and Luke took time away from their family's to ensure I
left there happy....by 9:30 pm
we finally finished the paperwork and I went on my journey
home......relieved and happy driving my new car. They don't know it yet
but I actually have a friend that wants me to take her there....get
ready boys she wants to but a car this weekend!
thank you, Mike Masters,Billy Boutulette, and Luke Higley....
sincerely...Margaret Nelson - June, 2013 via DealerRater.com
"This was my first time... and my experience was excellent."
This was my first time purchasing a Subaru and my experience was
excellent. Exceptionally friendly and helpful staff. Always willing to
answer my questions. Jason Steele was super to work with and I really
appreciate his low key - no pressure style. Would definitely recommend
to others. - June, 2013 via DealerRater.com
"The kind of top notch purchase experience that
will definitely bring me back"
I internet shopped my vehicle. I sent out 5 separate inquiries to 3
different dealerships. Within one hour Mike Masters at Brattleboro
Subaru called and began the purchase process. None of the other
dealerships got back to me that day, and when they did, it was to send
me an email. Brattleboro Subaru made the process fast, painless and Oh
SO EASY. The vehicle was delivered to my door, in the exact condition
I feel that Brattleboro Subaru really took my business
seriously and provided the kind of top notch purchase experience that
will definitely bring me back in the future. I highly recommend these
folks. - June, 2013 via DealerRater.com
"The 2 hour drive was well worth the savings"
Brattleboro Subaru has made purchasing a new vehicle a very low stress
experience for me. From the first phone call with Mike Masters to the
final paperwork , I found everyone to be very professional , friendly
and sincere. I shopped around at local dealerships and they would not
work with me to help me get the best price for a new car since I was
upside down with my current vehicle. Mike was honest about what I could
get for my vehicle and what I could expect as a price for a new
Forester. The 2 hour drive was well worth the savings and Billy
Boutilette was very helpful in explaining my new vehicle to me.
I highly recommend this dealership for anyone interested in purchasing a new Subaru. - June, 2013 via DealerRater.com
"I would definitely recommend
Brattleboro Subaru to friends and family."
This is the third time I've leased a vehicle from Brattleboro Subaru and
once again it was an easy, no-pressure process. Jason and Luke were
both very knowledgable and accommodating. I would definitely recommend
Brattleboro Subaru to friends and family. I love my new car! - June, 2013 via DealerRater.com
"I would not hesitate to
recommend this store to my friends and co-workers"
The staff was well informed and friendly. There was no unnecessary and
stressful pressure or protracted negotiations. No annoying gimmicks.
Inquiries were handled quickly, professionally, and courteously. The
price closely matched my expectations. The vehicle was delivered to my
doorstep with tank full of gas as promised. I would not hesitate to
recommend this store to my friends and co-workers. - June, 2013 via DealerRater.com
"Much more pleasant and easier to deal with than your typical
We experienced a no hassle experience when buying our recent Subaru.
After being frustrated with other dealers we spelled out exactly what we
were looking for online and over the phone with Mike. Upon deciding to
go to the dealership (anticipating to be again frustrated) we were
pleasantly surprised with the customer service. Mike and Jason were
helpful and much more pleasant and easier to deal with than your typical
car salesmen! Would recommend this dealership. - June, 2013 via DealerRater.com
"I appreciate good customer service, which is why
I've been there twice so far"
My experience with Billy Boutilette at Brattleboro Subaru has been
great. I just bought my second car from them. I live in the next state
over, so its a little more complicated purchasing a vehicle that's not
close by. I had a ton of questions and was able to correspond with
Billy Boutilette often and easily. He answered every question I had, in
a timely fashion. I appreciate good customer service, which is why
I've been there twice so far, and I'll definitely work with Billy on
future vehicle purchases. I highly recommend Billy to others! Thanks!! - May, 2013 via DealerRater.com
"I cannot thank them enough"
about 6:30 the other evening, I drove my 2003 Outback into the sales
department of Brattleboro Subaru. What I wanted was instant service;
however, knowing that the service dept was closed, I took a chance that
someone in the sales dept could help me. And help me they did! When I
told Luke and Jason that my car had suddenly begun to shake badly on my
drive down from Marlboro, they listened attentively after which they
took the trouble to test drive the car. They diagnosed the problem with
my wheels/tires; then proceeded to make necessary repairs. Then after
another check-up (all on their own time) they sent me on my way having
solved the problem.
I cannot thank them enough for taking care of
an old woman with such courtesy, not to mention sparing me the
necessity of having to rent a vehicle to get me back home to Marlboro. - May, 2013 via Handwritten Letter
E. Kilweather of Marlboro
"A all around."
visiting Brattleboro from southern New Jersey, the weekend of April
5-7, my 2008 outback wagon needed an emergency repair. Dan from service
came to the rescue by fitting the car into the schedule on very short
notice. This was much appreciated and we had a safe and worry free trip
back to NJ on the 7th. Also, Nick, who shuttled us back and forth to dowtown was a very polite and considerate young man. A all around. - April, 2013 via E-mail
Robyn F. of New Jersey
"Spread the news of my wonderful experience with Brattleboro Subaru."
I am wrapping up the purchase of my new car I just wanted everyone
there to know how pleased I have been with everyone that I have worked
with at Brattleboro Subaru. Right from the initial quick response to my
I have done everything I can, short of "Hanging"
up a huge banner here at People's Unite Bank mortgage center to spread
the news of my wonderful experience with Brattleboro Subaru.
It is very evident that Uncle Brian and everyone there care about both where they work and their customers
A GIAGANTIC Thank you to ALL! - April 2013, via E-mailAmyBeth Haskell of Brattleboro, VT"Brattleboro Subaru made it happen!"
to drop a note to THANK YOU and your crew for the smoothest and
slickest transaction we've ever had buying a vehicle! You guys really
went "above and beyond" to make this deal happen! It was wishful
thinking on our part, but Brattleboro Subaru made it happen! Again!
I've been a Chevy guy for over 40 years (my first car was a '69
Camaro.), but thanks to you guys, I'm sold on the Forester. Please pass
along our most sincere gratitude to Paul, Luke, Niz (he's a Wizard, a
Seabee and a Yankees fan! OUTSTANDING!) and all of the other members of
your staff that had anything to do with this experience! And Tim V. I
owe him a 12 pack! Know what kind of beer he drinks?! I've already
suggested talking to Tim to two other co-workers thinking about a new
vehicle. I think he's on a mission to turn Stratton Mountain into
Subaru Mountain! - April, 2013 via E-mail
Sue & Al Paraspolo of Newfane, VT