Hear What Our Customers Have to Say

"I cannot thank them enough"

At about 6:30 the other evening, I drove my 2003 Outback into the sales department of Brattleboro Subaru. What I wanted was instant service; however, knowing that the service dept was closed, I took a chance that someone in the sales dept could help me. And help me they did! When I told Luke and Jason that my car had suddenly begun to shake badly on my drive down from Marlboro, they listened attentively after which they took the trouble to test drive the car. They diagnosed the problem with my wheels/tires; then proceeded to make necessary repairs. Then after another check-up (all on their own time) they sent me on my way having solved the problem.

I cannot thank them enough for taking care of an old woman with such courtesy, not to mention sparing me the necessity of having to rent a vehicle to get me back home to Marlboro. - May, 2013 via Handwritten Letter

E. Kilweather of Marlboro

"A all around."

While visiting Brattleboro from southern New Jersey, the weekend of April 5-7, my 2008 outback wagon needed an emergency repair. Dan from service came to the rescue by fitting the car into the schedule on very short notice. This was much appreciated and we had a safe and worry free trip back to NJ on the 7th. Also, Nick, who shuttled us back and forth to dowtown was a very polite and considerate young man. A all around. - April, 2013 via E-mail

Robyn F. of New Jersey

"Spread the news of my wonderful experience with Brattleboro Subaru."

As I am wrapping up the purchase of my new car I just wanted everyone there to know how pleased I have been with everyone that I have worked with at Brattleboro Subaru. Right from the initial quick response to my initial email.

I have done everything I can, short of "Hanging" up a huge banner here at People's Unite Bank mortgage center to spread the news of my wonderful experience with Brattleboro Subaru.

It is very evident that Uncle Brian and everyone there care about both where they work and their customers

A GIAGANTIC Thank you to ALL! - April 2013, via E-mail

AmyBeth Haskell of Brattleboro, VT

"Brattleboro Subaru made it happen!"

Had to drop a note to THANK YOU and your crew for the smoothest and slickest transaction we've ever had buying a vehicle!  You guys really went "above and beyond" to make this deal happen!  It was wishful thinking on our part, but Brattleboro Subaru made it happen!  Again!  I've been a Chevy guy for over 40 years (my first car was a '69 Camaro.), but thanks to you guys, I'm sold on the Forester.  Please pass along our most sincere gratitude to Paul, Luke, Niz (he's a Wizard, a Seabee and a Yankees fan!  OUTSTANDING!) and all of the other members of your staff that had anything to do with this experience!  And Tim V.  I owe him a 12 pack!  Know what kind of beer he drinks?!  I've already suggested talking to Tim to two other co-workers thinking about a new vehicle.  I think he's on a mission to turn Stratton Mountain into Subaru Mountain! - April, 2013 via E-mail

Sue & Al Paraspolo of Newfane, VT

""

John, I just wanted to express my gratitude for the way we were treated during our visit to your dealership. This is my and Nancy's busy time of year and I really appreciate the way you cut to the chase with the pricing of your vehicle and my trade ins. Everything went very smooth and we did not waste any time.


"I would recommend them to anyone"

This is the second car I have purchased or leased from Brattleboro Subaru in the past 4 years. I have compared their prices to Steve Lewis Subaru, and Brattleboro Subaru has consistently been much better. They are friendly, courteous and, above all, honest. They have consistently been "up front" in their interactions with me. Steve Lewis Subaru is 10 minutes from home, yet I chose to do business again with Brattleboro Subaru despite the 45 minute trip. I would recommend them to anyone looking to buy/lease/trade a car. Their service department is also top notch. I have been making the trip up to their service department for the majority of my routine maintenance needs despite having Steve Lewis Subaru so close. - February, 2013 via DealerRater.com

degurski

"Everything in life should be this easy!"

When I arrived at the Subaru dealership I didn't know what car I wanted--I only knew that I wanted to feel confident driving in the snow, so an all wheel drive was what was on my list. Additionally I had to keep my payments the same due to budgetary restrictions. The sales staff listened to me intently and offered me a car to test drive--It was fine but I didn't feel excited about it and realized that I needed some extras--I expressed that I needed some bells and whistles--again the staff heard me and the car that I didn't even know I wanted appeared --complete with leather interior, heated seats, a giant sunroof and a 6 CD changer. They simply offered me the car to try--Jason and John made me feel like I was paying an enjoyable visit. When I decided I wanted the car (the remote car starter made it a done deal), financing was secured, the paperwork was done, insurance transferred and I drove away from the smoothest and most pleasant transaction. I know the staff stayed late to make sure everything was in order. I left with instructions to return the following day for a complete detail and recondition and arrived to the smiling service department and before I could even step out of the door the van to bring me back to work was waiting. Jason had even offered me his own car if I needed to go anywhere. The whole experience from sales to service was pleasant, efficient and everything in life should be this easy! - February, 2013 via DealerRater.com

Jillisa

"Significantly better than most dealerships"

My husband and I started our car shopping process 6 months ago, we visited several dealerships but couldn't find what we were looking for and also couldn't find a dealership that would give us a reasonable trade value for the truck we were planning to trade, so we held off and decided to make do with what we had for the time being. Last weekend, we visited Brattleboro Subaru and quickly found the right car for us. Although it was a busy day at the dealership we were greeted by the internet salesman, Mike Masters, who set us up for a test drive and answered some of our questions. When we returned from our test drive Mike introduced us to Jason Steele who assisted us with the remainder of the car buying process. Both Mike and Jason were happy to assist us by answering questions and making the who process go very smoothly. Brattleboro Subaru offered us a fair price for our trade, and although it wasn't as high as we had hoped for, it was significantly better than most dealerships had been willing to offer. We left with our new car and Brattleboro Subaru took care of contacting the DMV and insurance company leaving us to enjoy our new car! - February, 2013 via DealerRater.com

krsum37

"I would recommend her and this dealership to anyone"

We started our search for a new car with a local Subaru dealer and weren't thrilled about the experience. It felt like they didn't care if we were really happy with our purchase and tried to sell us just a car - not necessarily the right car. We saw that our credit union had a car buying service. It pointed us in the direction of Brattleboro Subaru and one other dealer, also out of state, for the car we were looking for. The other dealer contacted us first and the salesperson was very positive they could work out a sale for the car we were looking for. We made an appointment to go there that day and then we talked with Mike Masters. He made us feel confident that he would have just the right car for us and that we would feel good about doing business with him. He was so convincing we cancelled the appointment with the other dealer and made the two hour trip to Brattleboro. We were happy we went. Mike hooked us up with Rose who made the transaction as painless as possible on what seemed like an extraordinarily busy day. Everyone was professional, knowledgeable and personable. It was a business transaction and we never felt like we felt at that first dealer - they cared about the deal they made with us and Mike really seemed to care that we get the car we really wanted. - February, 2013 via DealerRater.com

dalagrange

"We drove across state lines because we heard this dealership was really great."

We drove across state lines because we heard this dealership was really great. We started our venture via internet with Mike Masters and decided to make the trip out there. From the time we arrived, we were greeted by every employee we came into contact with. Very friendly group. I am not referring to the the typical sales reps that run up to you the second you drive on the lot. We got right in the vehicle we wanted to test drive (solo, I might add - not a sales rep in the back seat talking away the entire time - a true test drive). Jason went over everything in the vehicle before we did the test drive. Very knowledgeable about the vehicle right down to the radio/iphone connections - very informative and thorough. I appreciated that. No one likes to deal with going back and forth to find a final price that can work, but I have to say the process was better than I expected. I really dread that part. We ended up buying the vehicle and leaving that day with it. They were efficient and very organized. Nizam was terrific - went over everything we needed to know, stopped to answer questions. Overall, I felt that the level of service we received, would warrant anyone to make the trip to Brattleboro Subaru. Jason asked what our best experience was when we were leaving - my husband said the 'solo' test drive and I said the sales rep. I can get that Subaru anywhere, but having the right person there to help me...for me that is priceless. If you are looking to be made to feel like a "number" or just "another sale", don't go there - you will be disappointed. We felt they actually took the time to make it personal, and helped us get the vehicle that we could afford and be proud to drive off the lot. Very happy customers. - February, 2013 via DealerRater.com

kellysmiar

"I would recommend her and this dealership to anyone"

Because Marie did everything she could to help and assist me with all my questions and needs I would recommend her and this dealership to anyone I know that is interested in buying a new or used car. - February, 2013 via DealerRater.com

BryanHerron

"HE GOT A CAR READY, AND OFF WE WENT."

I CAME IN TO SEE, AND TEST DRIVE A 2009 OR 2010 FORESTER. AT FIRST JASON WANTED ME TO SIT DOWN AND GIVE SOME INFORMATION, { PAPER WORK } I SAID NOT NOW, SO HE GOT A CAR READY, AND OFF WE WENT. I DO NOT LIKE HIGH PRESSURE SALES. THANK YOU JASON.
WHEN I CALLED ON SEVERAL OCCASIONS WITH A QUESTION, HE GOT RIGHT BACK TO ME. - January, 2013 via DealerRater.com

TRUDI ANN

"The sales and service personnel are great and now know us personally."

Chris really knows his stuff and did not try to stuff it down our throats! He was easy and pleasant to work with and listened well to our needs and preferences. This is our 4th Subaru Outback and we are very pleased with the car and the dealership. The sales and service personnel are great and now know us personally. We get a fair deal and good service every time. - January, 2013 via DealerRater.com

eclift

"I will be going back to Brattleboro Subaru for any future purchases."

Jason was straight forward and very friendly. He listened to what I wanted and didn't want and found me the perfect car. He worked hard and was very knowledegable of their stock. Over all I can say I will be going back to Brattleboro Subaru for any future purchases. - January, 2013 via DealerRater.com

Jeffbebey

"I will be back again."

I have been looking for a used car for several weeks. I have encountered some very poor treatment by sales departments at other dealerships. Brattleboro Subaru provided a refreshing experience. I never felt pressured to purcahse a particular vehicle, but it was clear that they wanted to assist me in finding a car that best suited my names. I sent several emails to the delaership before driving over an hour to discuss a new Forester or a used SAAB. My emails were answered quickly and courteously. I have never done business with Brattleboro Subaru before, but I change cars frequently and I will be back again. Perhaps I will be looking at a new vehicle then. - January, 2013 via DealerRater.com

warrenroaf

"5 stars across the board!!"

Jason was an awesome Salesmen. No pressure, and had a great expirence. He's an asset to Subaru of Brattleboro!! 5 stars across the board!! Thank you Jason!! - January, 2013 via DealerRater.com

Lenny001

"I will be going here for all my cars."

Marie was an amazing person to work with. I got a great price and had a really good time working with everyone. I will be going here for all my cars. - January, 2013 via DealerRater.com

skigurl10

"Great to work with. Thank You"

Jason Steele worked very hard to get me into the car I wanted and was able to keep my payments where I needed them to be. I love my Cross Treck its a sharp looking vehicle. Jason was great to work with. Thank You - December, 2012 via DealerRater.com

deedobson

"Nothing but praise for the dealership and its incredible staff."

I hate going to the dentist and car dealers in general...each is painful in a different BUT I had an amazing experience purchasing my new Subaru Cross Trek at Brattleboro Subaru.

I could not find the vehicle with the options that I wanted on Long Island as inventory was low due to the surge in purchases after Hurricane Sandy.  We live between the Atlantic Ocean and the Long Island Sound so many vehicle were destroyed.

i found exactly what I was looking for while searching inventory as I watched the 12 12 12 Concert and made an on-line inquiry on the car that I wanted.  Internet Manage Mike Masters responded within hours and placed my order.  Luke Higley clearly and unequivocally answered my questions regarding the lease and finance options to find what worked best for me.  On 12 19 19 I picked up my Tangerine Orange Pearl Cross Trek under the guidance of the lovely Marie Flack who patiently educated me about the vehicle and its features, made eye contact and confirmed step by step that I understood how things worked.  Before I departed the big boss came out to shake my hand, congratulate me and wish me well.  Loving the car and have nothing but praise for the dealership and its incredible staff. - December, 2012 via Cars.com

CRAIG THE SNO-TREK GUY from "LAWNGUYLAND" NY

"Overall, good experience with this dealer."

They gave me a good price. They did not chnage it when I got there. No hard sells. Friendly, helpful staff. Overall, good experience with this dealer. - December, 2012 via DealerRater.com

rcuff

"I would recommend this dealership to anyone"

I recently bought a 2013 impreza wrx and i love it. Everyone was extremely nice and helpful. I felt like i was in good hands. I would recommend this dealership to anyone in the market for a Subaru. A+ in my book. Thanks again Chris and MIke...!!! - December, 2012 via DealerRater.com

moneymike

"Friendly and knowledgeable and gave us very courteous service."

We found this dealer through USAA insurance and called about purchasing a new car.
Mike and Marie were friendly and knowledgeable and gave us very courteous service.
Marie was especially helpful in our new car orientation when we picked up the car and followed up with more info in an email. - December, 2012 via DealerRater.com

bjoseph

"Like buying a car from your best friend."

Experience and sale was exceptional. I was very pleased with the quality of service and attitude of Marie, Mike, and staff. I recommend this dealer to anyone wanting to purchase a Subaru(or any vehicle). They don't play the dealer game; it's more like buying a car from your best friend. Brattleboro Subaru was the best decision based off all of the research that I have done online(I did A LOT of research). Save some time on research and just call Brattleboro Subaru because they WILL give you the best deal.

I am very happy with my WRX, not only because it's a WRX, because I paid an exceptional amount for it - December, 2012 via DealerRater.com

PauleNishimura

"We have done business with Brattleboro Subaru for years"

We have done business with Brattleboro Subaru for years, buying four Foresters there, (owning five Subaru cars total.)When our "Tahoe" daughter was negotiating for a 2013 Subaru Forester out west, she asked Luke for help with the paperwork, pricing, etc. He spent time on the phone with her reviewing the negotiation process and helped ease her nervousness over buying her first car. Because of this service, even though she couldn't buy the car in Brattleboro, my husband and I will return to buy another Subaru. There is nothing like having great service even when you are not buying anything! - December, 2012 via DealerRater.com

SusanTal

"We had visited the Subaru dealership in Keene before we came to Brattleboro Subaru."

We had visited the Subaru dealership in Keene before we came to Brattleboro Subaru. We found the salesman there rather busy and even crude. When we came to Brattleboro, we had the pleasure of meeting and working with Billy Boutilette. He was very polite, and a true gentleman. He was not pushy or overbearing the way some salespeople can be. We enjoyed working with him and would recommend him to any of our friends. - December, 2012 via DealerRater.com

diane.m.gaspard

"I would highly recommend them!!"

I had Great experience with the Subaru of Brattleboro team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! - December, 2012 via DealerRater.com

beckyjburns

"They worked with us every step of the way"

The sales staff with whom we worked strove hard to accommodate our needs. They worked with us every step of the way to ensure the experience of buying a car from them was fun and easy, especially as relates to our trade in. - December, 2012 via DealerRater.com

melvinosborne

"My experience with Brattleboro Subaru was so impressive."

I really can't thank you enough:) Chris and John were so helpful and incredible. My experience with Brattleboro Subaru was so impressive. John and Chris both were extremely kind and helpful to both Ryan and I with the purchase of my vehicle. They truly know the meaning of great customer service and that was evident in the professional manners they both have. They both answered all of our questions and there was no pressure, they let us decide which vehicle we wanted and were easy going and understanding when they knew there was a set amount that we could work with. I am now the proud owner of a beautiful Subaru that is safe for my children and I and I can't thank u enough. These two men went above and beyond to make sure I got a good reliable vehicle to drive away in:) I'll be giving everyone your names and telling them how great u both were to Ryan and I:) thanks again:) - November, 2012 via Email

Amy M.

"I would recommend Brattleboro Subaru to anyone."

My family thoroughly enjoyed our experience with the entire staff at Brattleboro Subaru! Special thanks to John, Luke and Marie.

It is a no pressure atmosphere at their dealership, and the really made the entire process real easy. We love our new Subaru, and I would recommend Brattleboro Subaru to anyone. - November, 2012 via DealerRater.com

Subie Guy

"We couldn't have had a more positive experience"

Every step of the way Marie and MIke gave us every reason to say "yes," because they didn't let any potential hitch get in the way of making certain we got the car we needed when we needed it (to replace a car drowned in Hurricane Sandy) and at a competitive price. After the awful experiences we've had in the past with dealers (sorry to say, even Subaru dealers), we were very pleasantly surprised (and relieved) to work with honest, courteous, professional, and incredibly helpful sales people. I would never hesitate to recommend Marie Flack and Mike Masters at Brattleboro Subaru. They absolutely went the extra yard and even arranged for the car to be delivered to us at the Hudson, NY, Amtrak train station where our 17-year-old Subaru had drowned in the parking lot three weeks before (the storm surge traveled all the way up the Hudson River from New York Harbor and swamped the Amtrak train station parking lot). We couldn't have had a more positive experience and we're happy with the new car, too (although we miss the old one and it's manual roll down windows). - November, 2012 via DealerRater.com

ericmarcus

"On a scale of 1-10 they get an 11"

All i have to say is Brattleboro subaru definatly won me over!!!!!!!!!!!!!!!! The staff is extremly professional and kind. Both john and chris went above and beyond to make sure i was happy and drove away in a beautiful subaru legacy. I had A GREAT EXPERIENCE WITH THE STAFF! On a scale of 1-10 they get an 11. i cant say enough about how warm and inviting they were to both myself and my boyfriend Ryan. They answered all of our questions and concerns. There was no high pressure sales techniques, they worked with my budget and got me the car of my dreams, very professional,extremly helpful, friendly and did all they could to make sure that my car buying experience was the best it could possibly be! I will highly recommend Brattleboro subaru to everyone i know and meet now and in the future:) Thank you again, john, chris you guys are amazing!  - November, 2012 via Sales Follow-up Survey

Amy M. of Brattleboro, VT

"The main reason we buy from your dealership is because of the service department"

Everyone was very helpful and cooperaive during the entire process. As we stated when we were buying the cars, the main reason we buy from your dealership is because of the service department specifically Nate and Heidi. - November, 2012 via Sales Follow-up Survey

Jane F. of West Dover, VT

"Brattleboro Subaru should be selected as a training site for the industry standard of customer service."

Brattleboro Subaru should be selected as a training site for the industry standard of customer service. Your supportive pursuit of customer needs is top notch and your willingness to deal with issues to move a purchase forward is just terrific! Our initial contact with Marie Flack convinced us that we needed to do business with Brattleborp Subaru. A sincere thank you. And by the way, we just love our new Crosstrek! - November, 2012 via Sales Follow-up Survey

Dolores K. of Springfield, VT

"Even though Brattleboro Subaru is a two hour drive from home, I will contact them first"

We received unexpected excellent personal service in purchasing our used Honda.  The sales staff was excellent.  We had a couple of minor problems with the car that were handled timely and to our complete satisfaction. I felt much more like a valued customer buying this used car than I have felt purchasing a new car at other dealerships.  Even though Brattleboro Subaru is a two hour drive from home, I will contact them first when I trade my Subaru in for a new one. - November, 2012 via Cars.com Reviews

Sue L. of Albany, NY

"You truly care about excellent service and it shows!"

I just wanted to say thanks so much for the excellent service I received on 10/19. While driving up to VT from our home on the Cape that morning, I noticed my passenger floor was flooded and water was flowing over the floor mats! This was the last thing we needed to deal with during an already hectic weekend. On a whim, I called Brattleboro Subaru, in the hopes they could fit me in that day. Heidi was excellent - admitting she had zero openings but they could try to squeeze me in if I got there at 4. Well I did, and they did and I was out 25 minutes later with a cleared AC vent, a dry floor and a great experience. Thanks so much, Brattleboro Subaru - you truly care about excellent service and it shows! - November, 2012 via Email

Lisa D.

"It was exactly what I wanted, and I knew what I wanted."

I need a car for work, and needed a new car as mine had been in a shop in Albany ny for 5 days and the problem was still not resolved. I had contacted several Subaru dealers and Mike Masters, with Brattleboro Subaru, was the most attentive, courteous,personable, knowledgable, helpful and hard working dealer representative I have ever dealt with. I have dealt with many in the last 58 years. He wanted the sale to happen, so made it happen. Everyting was taken care of in about 20 minutes, over the phone and internet. I called him at 3:00 in the afternoon and the car arrived, over 100 miles away, at my home at 7:30 that same evening.
It was exactly what I wanted, and I knew what I wanted. The car was clean and the delivery guys were friendly, cheerful, and the paperwork/process was completed in less than 5 minutes. My wife will be shopping soon for a vehicle, and I am sure she will be contacting Mike. Pete - November, 2012 via DealerRater.com

excelinspect

"All my questions and concerns were fully addressed!"

Excellent Service at Brattleboro Subaru! All my questions and concerns were fully addressed! - October, 2012 via Sales Follow-up Survey

Adam B. of Portsmouth, RI

"I am very happy with the attention and service that I got"

I love my new Subaru! Chris Ducharme was very helpful! He answered all my questions and listened to my concerns. I am very happy with the attention and service that I got from Chris. I also want to thank Luke Higley for his assistance. - October, 2012 via Sales Follow-up Survey

Kathryn C. of Brattleboro, VT

"Really took the time to get to know us and make us feel comfortable."

Eileen was awesome! She was never pushy or annoying and she really took the time to get to know us and make us feel comfortable. - October, 2012 via Sales Follow-up Survey

Laura B. of East Dover, VT

"An amazing experience"

Buying my first new car was an amazing experience for me. I am so happy to have the exact car I wanted and Luke Higley made this possible. He was so willing to go out of his way to make buying my first car an absolute joy. And i will plan to buy from him and Brattleboro Subaru for my next purchuse years down the road. - October, 2012 via DealerRater.com

manning07vt

"Friendly and knowledgeable"

the salesman Jason peters was a great help he was friendly and knowledgeable if i were to recommend a friend to buy a car here i would tell them to ask for Jason - October, 2012 via Sales Follow-up Survey

Joseph D. of Brookline, VT

"I found exactly what I wanted."

I came in unsure of what I wanted. Jason was very helpful and new his product extremely well. We test drove a few different vehicles until I found exactly what I wanted. The financing was quick and easy, got the payment I wanted on the dot. I highly recommend working with Jason Steele at Brattleboro Subaru! - October, 2012 via DealerRater.com

pnastee042

"The most pleasant car buying experience EVER."

The reason we drove from MA to VT to look for a car was b/c Jason Steele at Brat. Subaru is an honest, friendly, no pressure salesman. He happily let us drive every car on the lot, has a great sense of humor and genuinely wanted to find us a car that we liked. He made us feel very comfortable and followed up with us on a regular basis. We were so appreciative of his efforts that we bought him some coffee and donuts as a thank you. Our expereince with him has been the most pleasant car buying experience EVER. Thanks Jason! - October, 2012 via DealerRater.com

liseno

"After 45 years of car buying I can honestly say this was the best experience I have had."

After 45 years of car buying I can honestly say this was the best experience I have had. I knew I wanted Subaru but did not know which model. Paul,my salesperson, let me drive four different cars on the many types of roads we have here in Vermont before deciding on a new Outback. At no time was there any pressure to buy, just a very professional atmosphere throughout the whole dealership. Thank you Paul and Brattleboro Subaru. - October, 2012 via DealerRater.com

ralphvt

"It was a pleasure doing business with you!"

The dealership and selling agent were very neat, efficient and honest during the whole purchase process. It was a pleasure doing business with you! - October, 2012 via Sales Follow-up Survey

Nelson M. of Ludlow, MA

"I went to Brattleboro Subaru on the suggestion of MANY people, and I am so happy I did."

I spent over a month car shopping, between online research and dealer visits and test driving. When I test drove the 2013 impreza, I knew right away that was the car! I went to Brattleboro Subaru on the suggestion of MANY people, and Iam so happy I did. Every sales person I talked to was wonderful and the salesperson who ended up selling me the car was GREAT,they whole place has a great aura of honesty and integrity. They worked with me and were flexible with what I wanted. They were genuine in trying to make me happy. I got a great deal and Iam so happy with my car! Thank you Brattleboro Subaru if I could buy 100 more cars I would. - October, 2012 via DealerRater.com

Dezidoo2313

"I will buy from Brattleboro Subaru again, and will send anyone looking for a Subaru your way as well."

Chris DuCharme was great, easy to work with, no pressure, but a fun willingness to make things work out for me. He went above and beyond any other dealer I've worked with and he made the experience fun and easy. He wasn't happy with the detailing job so has offered me another one, complete with a loaner car while it's being done. I will buy from Brattleboro Subaru again, and will send anyone looking for a Subaru your way as well. Thanks! - October, 2012 via Sales Follow-up Survey

Martina M. of Putney, VT

"Made sure I was comfortable with everything (and answered all questions) before, during, and after the process."

Paul is an amazing salesman and made sure I was comfortable with everything (and answered all questions) before, during, and after the process. - October, 2012 via Sales Follow-up Survey

Rachel C. of Boston, MA

"Never had such an easy no hassel buying car time!"

Thanks to Chris everything went great. Have never had such an easy no hassel buying car time! Hope our service in the years to come will be the same! The Linds... - October, 2012 via Sales Follow-up Survey

Gerald L. of Wilmington, VT

"Above and beyond what I expected"

John, Luke and Paul were all very helpful and made this a painless experience. They went above and beyond what I expected - October, 2012 via Sales Follow-up Survey

Laura B. of Charlestown, NH

"Will only be shopping at Brattleboro Subaru in the future!"

We haved owned a subaru for years but the experience we had with Luke at Brattleboro Subaru was by the far best! He was extremely friendly, informative, and overall very helpful. I love my new outback and will only be shopping at Brattleboro Subaru in the future! - September, 2012 via DealerRater.com

sweetcheeks05346

"If we ever need another car I would definently go back "

Our car died and we needed a new one ASAP. So we went to Brattleboro Subaru and worked with Luke Higley. It was a great experience. He was very personable and committed to finding us a car within our budget. If we ever need another car I would definently go back to Luke:) - September, 2012 via DealerRater.com

Heather31104

"Well worth the drive up from CT. I will definitely be back and will recommend this dealership to friends!"

Great service, very friendly. Best prices around - well worth the drive up from CT. I will definitely be back and will recommend this dealership to friends! - September, 2012 via DealerRater.com

krisgranatek

"Would recommend this dealership in a second, and already have."

Jason was incredibly helpful, from making all of the logistics to helping me hook up my bluetooth. He went over every feature of the car and made sure I was aware of everything before I drove off the lot. I live 2.5 hours north of Brattleboro, and drive home often so while the dealership isn't local for me, I drive through Brattleboro often and it will be worth it to know they are the ones servicing my car. Would recommend this dealership in a second, and already have. - September, 2012 via DealerRater.com

tracibarrows

"Made us feel like we were family."

I am giving this dealer high marks for excellence because they listened to our needs, demonstrated the car correctly and were very patient with our concerns and questions.
Michael Masters is a very competent fellow who cares about his product and cares about his clients. He made us feel like we were family. The car presented was immaculate and sound with new tires. No detail was left out. I would highly recommend Mike Masters and Brattelboro Subaru to any of my friends who are in the market for a new or used vehicle. If you need a new or used vehicle and a great smile from a winning team this should be your next destination! - September, 2012 via DealerRater.com

mospaulding@yahoo.com

"Terrific to work with."

Rose was terrific to work with. Thanks, Rose! - September, 2012 via Sales Follow-up Survey

Peter K. of Whitingham, VT

"Worked magic"

Jason was so helpful, great and overall nice he helped me get into the car i wanted at the price i liked. He knows alot bout the cars an i like how he explained every inch an detail about the car. He kept asking how i liked it an hope i have fun in my new car!!! i love my new brz. he worked magic to get ride of my old 2 cars. i would deffinately recommend him as a sales person there. overall everyone was friendly and nice to everyone. thanks again. i appreciated it. - September, 2012 via DealerRater.com

cualiciatie

"I will definitely go there again"

Since the first exchange of emails with the Internet Representative (Mike), my personal experience with Brattleboro Subaru has been very positive. They are one of the few dealerships that honor the discounts found on Truecar.com without asking questions or making it too complicated. I arrived on a saturday afternoon and they were very welcoming and willing to help. They answered all of my questions and Rose explained in great detail all of the features of the car I was interested in. They had one similar to what I needed in stock, and I had the opportunity to test drive it. It surely helped that Rose had the same model as her own personal car, and she could share plenty of in-depth first-hand experience with me. We worked several leasing options, always without any pressure...even if it was getting late! In fact, I bought my new Legacy that same evening from one of those available ins stock. Niz patiently went through all of the paperwork with me, in the meanwhile that Rose personally washed my new car...and all this at around 7pm of a saturday evening! I will definitely go there again if my next car is going to be a Subaru. So far I'm very happy with my new 2013 Subaru Legacy Limited. - September, 2012 via DealerRater.com

silvestro.barbarino

"WE LOVE MY NEW OUTBACK wagon!"

Hi Michael,
 
I'm writing to let you know that WE LOVE MY NEW OUTBACK wagon!  Everyone is giving high fives and commenting on how beautiful it is!  There are lots dedicated Subaru owners in Northfield and I will do my very best to send them your way!!
 
Best regards from a very happy Subaru owner, - September, 2012 via Email

Mo and Dave S. of Northfield, MA

"They set a new standard of excellence."

I am so grateful to Rose, Nizam, Luke, and Eileen for helping my daughter find a dependable, affordable car. Rose seemed to know exactly what we needed. She's a mom, too, and put me right at ease with her honest, knowledgeable, and friendly assistance. We had several cars to choose from, but Rose had taken the time to find out what my daughter was really looking for in a car. We had looked at another dealership and ended up test driving some cars that really didn't even feel safe. Rose had a nice selection of clean, well maintained, and affordable cars for us to test drive. Once we had made our decision, Rose sent the car over to the service department for a bit of cleaning. (It looked great before it went to service!)Nizam, Luke, and Eileen went to work streamlining the paperwork. By the time we were back with plates for the car, it was all ready to go and looked fantastic! WOW! Really nice and clean! But, best of all, my daughter told me that she feels safe in the car. It really fits her and her hectic lifestyle. I can go home now (I live in Alaska) and feel that my daughter has a dependable car and has made a nice connection with a great dealership. You know we'll be back when it's time for the new car purchase!

Additionally, the Brattleboro Subaru Dealership is lovely! Attractive and clean with a staff that provides excellence in service, knowledge, friendliness, and professionalism. I have been a Subaru owner since 1978 and have purchased my cars from dealerships in the Pacific Northwest and Alaska. I am impressed by the Brattleboro Subaru Dealership. They set a new standard of excellence. - September, 2012 via DealerRater.com

MLynch771

"Very pleasant to deal with."

everyone we came in contact with was very pleasant to deal with. we appreciated Rose's patience. So far so good! - September, 2012 via Sales Follow-up Survey

Peter S. of Wilmington, VT

"No smoke and mirrors"

My new car purchase was very easy. There was no "smoke and mirrors" going on with the price of the car and my trade. Chris knows the product very well and worked hard to get me into the car I wanted, not a car he wanted to sell. - September, 2012 via Sales Follow-up Survey

Douglas K. of Dummerston, VT

"All in all a good experience."

Chris Ducharme was both knowledgeable and helpful. All in all a good experience. John Hagearty and Elaine Gilman - September, 2012 via Sales Follow-up Survey

John H. of West Wardsboro, VT

"I felt very comfortable afterwards"

Would like to thank Rose with helping us on deciding on either purchasing or leasing a vehicle.She was able to answer all our questions in which it helped us on which direction to go.I felt very comfortable afterwards for we felt she was very honest with us in comparison to past salespeople we have dealt with.I'm sure if we have any future questions or problems they will be a quick response.Rose does her job well & is a asset to your dealership.Thanks. - August, 2012 via Sales Follow-up Survey

Raymond S. of Newfane, VT

"I would definitely send my friends"

My sales person Eileen Swain was very helpful, friendly and very knowledgeable about the car I purchased the Subaru Legacy 25i. She was excellent and I would definitely send my friends to her. - August, 2012 via Sales Follow-up Survey

Denise P. of Greenfield, MA

"I got the exact car I wanted at the price I wanted."

My experience at Brattleboro Subaru was very pleasurable. I got the exact car I wanted at the price I wanted. My salesman was friendly, professional, and very knowledgeable about their cars. Paul Sucharzewski and Mike Masters got me a beautiful vehicle in timely fashion. Excellent place to buy a car! - August, 2012 via DealerRater.com

cconnors921

"Made me feel comfortable"

I was very impressed with the way that the salesman, Paul Sucharzewski, was able to get me into the car I wanted at an affordable payment. He was very professional and he made me feel comfortable with my purchase. - August, 2012 via Sales Follow-up Survey

Cathlene of Guilford, VT

"Relaxed and friendly."

The salespeople I met with were relaxed and friendly. They answered my questions, and got the process moving along in an efficient manner. - August, 2012 via Sales Follow-up Survey

Lynne S. of Brattleboro, VT

"By far, Brattleboro Subaru's price beat other dealers' prices."

I am a slow, deliberate shopper when it comes to buying things, especially big-ticket items like cars. I like to get all the facts and weigh the options and prices. I knew that I wanted to get a small 4-wheel drive car, and eventually settled on a Subaru Forester. Then I started comparing prices by using multiple web sites, including the main Subaru web site, the dealer web sites and various independent web sites. By far, Brattleboro Subaru's price beat other dealers' prices. Nonetheless, I wondered about the wisdom of traveling out of state (almost 100 miles away on two-lane roads), but for the price differential of several thousand dollars, I decided it was worth it. Mike Masters is their "Internet Manager" and he made the whole process of car shopping easy and fun. He would respond to e-mails, often within minutes, answering all my questions and providing good information. I soon narrowed my interest to a specific car at a stated price. However, I am never one to make a major purchase sight-unseen over the internet, so the next day I made the drive to Brattleboro Subaru. Mike greeted me like an old friend and had the car ready and waiting for me to inspect and drive. I did take it for a little spin and decided it was the car I wanted. Like a previous customer's review, I kept waiting for a big surprise -- like the price was much higher than quoted, or some special fees tacked on, etc. But there were no surprises. The price and fees Mike quoted me in e-mail was the price I paid.

Next, I wondered how I would get the car home, since I drove my existing vehicle from out of town. I had orignally planned on leaving a deposit if I liked the car and then returning with a family member or friend at a later date to complete the transaction and pick up the car. But then I wondered if I might drive away the new car that day and leave my old one on the lot until a friend could help me get it back home. When I suggested this idea to Mike, his response reaffirmed my intuition that I had come to the right place to buy a car. This arrangement wasn't a problem at all and he was happy to do it. He would ask the service people to prep the car and he and other staff would get to work immediately arranging to contact my insurance company, issueing a temporary license plate and other needed paperwork. In the meantime, I worked with Billy, another outstanding employee. Billy explained all the features of the car, and even helped me program my cell phone into the car's Bluetooth system. A couple hours after arriving at Brattleboro Subaru, I was driving back home over mountain roads in my brand new car! - August, 2012 via DealerRater.com

drotarsubaru

"It was worth the 100-mile drive to work with these folks."

BY FAR, THIS WAS THE BEST CAR-BUYING EXPERIENCE EVER. I always expect to need a shower after buying a car because of the slime that most car sales people toss at you somewhere in the process. I kept waiting for it to happen; but it never did. From my first internet contact with Mike Masters, to the showroom interaction with Billy Boutilette, to the paperwork filled out with Niz Mushaba, every interaction was extremely courteous and professional. If the car turns out to be as good as the people, I will remain a loyal supporter -- happily telling everyone that it was worth the 100-mile drive to work with these folks. They are setting a new standard for car dealerships; and for the first time ever, I am happy to have a dealership logo on my car. Thanks, and keep up the good work! - August, 2012 via DealerRater.com

Pleiades Lover

"The best car dealership service we have ever had"

The best car dealership service we have ever had, will definitely use next time we are in the market for a car. - August, 2012

Meghan C. of Wilmington, VT

"By far the best dealership I have ever had the opportunity to purchase from."

Brattleboro Subaru is by far the best dealership I have ever had the opportunity to purchase from. This is my 7th Subaru purchase from them and there is a reason I keep coming back! The sales staff including the Sales and General Managers are all FANTASTIC and then some! Every time I come in I am greeted with a hug, a hand shake or a pat on the back. I will NEVanother another Subaru from any other dealer, ever. The team at Brattleboro Subaru are amongst the best in every way, shape and form. I have never met a better bunch of people at a dealership before. They treat you like family and always show you that they care! I love my new Subaru and I love the team at Brattleboro Subaru! Thank you Luke, John, Rose, Paul, Heidi and Nate for all of your hard work and making my life that much easier not having to worry about buying or servicing my baby!! - August, 2012 via Sales Follow-up Survey

Danielle B.

"Went over and above what would be expected"

My husband and I have had really good experiences with Brattleboro Subaru sales and service in the last several years, but the most recent experience was exceptional. In March, we assisted my mother with buying a used car from Billy at Brattleboro Subaru. It was an excellent experience. He was patient with her and very conscientious of her budget. Last week, she had a flat tire and discovered that she had no spare tire in the car. She called Billy for help. Even though Brattleboro Subaru cetainly was not obligated to help her with her tire, Billy, Shawn, and Luke went over and above what would be expected in this situation. They arranged to have her tire fixed which involved transporting it back and forth to Wilmington and were helpful and courteous to her. In addition, there was no charge and they are working to get her a new spare tire for her car. I so appreciate their excellent customer service. - August, 2012 via DealerRater.com

Karen Chase

"Professional, careful and friendly"

This dealer was easy to work with and offered a very comfortable buying environment. Billy was professional, careful and friendly---very easy to talk to. He answered all our questions and tried hard to be sure we got what we wanted. - August, 2012 via DealerRater.com

RobertFSmith

"If I lived in California I would travel to this dealer to buy a Subaru!"

This dealership is the ABSOLUTE BEST! I am on my 7th Subaru and all purchased from this dealer! I love, love, love these people! They are friendly, warm and never pushy. If I lived in California I would travel to this dealer to buy a Subaru! I am very loyal to them because they are very loyal to me! They treat me like family as I do them! - August, 2012 via DealerRater.com

Dbonsanti

"I will certainly be back to purchase my next car."

Eileen made my experience amazing when purchasing my Subaru. She was patient, listened to what I was looking for, and was incredibly friendly. I will certainly be back to purchase my next car. - July, 2012 via Sales Follow-up Survey

Timothy G. of Northampton, MA

"Did a magnificent job getting the car we wanted with whatever extras we wanted at a price we could afford."

We love our new Outback. We started working with Rose Kochman earlier in the year with no firm idea of a purchase date. Rose cooperated with us in every way and when we were ready to buy, did a magnificent job getting the car we wanted with whatever extras we wanted at a price we could afford. What salesperson could do better?! - July, 2012 via Sales Follow-up Survey

Diana G. of Wilmington, VT

"Everyone we worked with was so helpful and the process extremely easy."

Brattleboro had just the subaru we wanted. We were a little unsure about buying from them since we live more than 2 hours away. However everyone we worked with was so helpful and the process extremely easy. We got a fair price without a lot of haggling. I'm considering driving back up for the scheduled service! - July, 2012 via DealerRater.com

lobsta

"The process was relatively quick and he handled every aspect"

Went shopping for a used Subaru Forrester and stopped by Brattleboro Subaru to see what they might have. Jason told me about a number of vehicles and then one that he was sure I might like. Sure enough, test drive and before I knew what was happening it was mine. The process was relatively quick and he handled every aspect of transferring from one vehicle to another including talking with my insuance agent. I stopped in to look and came home with a newer vehicle. - July, 2012 via DealerRater.com

bspencer

"I would wholeheartedly recommend Chris to anyone looking to purchase a Subaru."

Chris Ducharme was a great salesman to work with. I told him that I didn't want to be bugged, and he didn't bug me. I spent a lot of time looking at various cars. I owned a 2006 Outback and loved it except for the seats which are too short and very uncomfortable. But I always came back to the Subaru and to Chris. (Subaru Man!) He spent a tremendous amount of time with me over several months. He was always patient and not a pushy salesman. He has a great sense of humor. He is very knowledgeable about the cars, and explains everything clearly and re-explains if I didn't understand. I would wholeheartedly recommend Chris to anyone looking to purchase a Subaru.

Nizam was very efficient and knowledgeable at his finance job. He patiently explained all of the paperwork we had to go through. He was very friendly. - July, 2012 via DealerRater.com

802kiwi

"The car is great and my comfort level is outstanding."

Thanks again for putting this deal together. The car is great and my comfort level is outstanding. Chris again thanks. - July, 2012 via Sales Follow-up Survey

Bruce C. of Hinsdale, NH

"I can't thank you all enough and will refer friends to you happily."

Chris Ducharme is a straight forward and honest man who offers truly excellent service. He made sure that every concern that we had was addressed. I was very impressed with him and everyone I met and worked with in your dealership. I can't thank you all enough and will refer friends to you happily. - July, 2012 via Sales Follow-up Survey

Akara D. of Putney, VT

"This is the second Subaru I have leased from Brattleboro Subaru and will continue to do business with them in the future."

Everyone at the dealership went out of their way to make sure that I got the exact car that I wanted for a fair price. I was able to lease the car with the options I wanted for almost the same amount as my previous 3 year Subaru lease. My salesman Jason, kept in touch with me during negiotations, arraged transfer of my vanity plates, arraged with my insurance agent to list this car. Jason has kept in touch via email to make sure that I am happy with the car and to answer any additional questions that I might have. This is the second Subaru I have leased from Brattleboro Subaru and will continue to do business with them in the future. - July, 2012 via DealerRater.com

ijbs

"Brattleboro Subaru came through and got us exactly what we wanted."

Chris was able to give us the deal we wanted, which was trading in our used car for a fair price AND getting the car we wanted. Back in February Impreza Sports were in short supply and we were very specific on what we wanted. Chris and the staff at Brattleboro Subaru came through and got us exactly what we wanted. - July, 2012 via DealerRater.com

michaelwichrowski

"We were able to find the perfect vehicle for us, and we are very happy"

Marie and Mike did a great job working with me via e-mail. We were able to find the perfect vehicle for us, and we are very happy to be part of the Subaru community again! - July, 2012 via DealerRater.com

bradleez

"I would HIGHLY recommend Brattleboro Subaru to anyone."

After much research I decided on a Subaru Outback. I looked at some local dealerships, not happy with the deals they wanted to make. So, I went online and asked for prices for the vehicle I wanted. I received several quotes, one of the best from Brattleboro Subaru. I once again spoke to local dealerships, none could match the price. Most said I was being deceived. They said when I showed up, I would find out they had done a bait and switch, or come up with some reason why they could not honor the price quoted.

When we showed up in Brattleboro, a 2 hour drive, the staff was great. Mike and Marie were true to their word. The quoted price is exactly what we paid, for the exact car we wanted. We had some discussion regarding our trade, but in the end they gave us what we wanted, despite some defects.

I would HIGHLY recommend Brattleboro Subaru to anyone. Give them a call, or send an email. Ask for a quote and compare. I think you'll be very happy, and you can have confidence that they will stick to the quote. - July, 2012 via DealerRater.com

carkpr

"Great experience"

Great experience.... thanks to all who helped. - July, 2012 via Sales Follow-up Survey

Jodie H. of Hinsdale, NH

"The folks at this dealership pulled off a miracle."

The folks at this dealership pulled off a miracle. We were financed to buy a used car and lease a new car with monthly payments fitting in our extremely small budget. We didn't have to play any games with the sales man - he was a straight shooter with a sense of humor. The only thing that would have made the experience better would be a glass of wine and peanut M&Ms while we were waiting for paperwork to go through. - July, 2012 via DealerRater.com

johoye

"One of the best experiences I have had purchasing a car."

Dear Michael, just a note to say a great thanks to you, Marie and staff for one of the best experiences I have had purchasing a car.  I have got to say, you were all true to your word and I left Brattleboro Dealership a satisfied customer.  I will definitely pass on positive reviews to you all and recommend others to do business with you guys.  I was very apprehensive about the whole deal and truly felt I would be leaving without a new car BUT I was very much surprised and happy with the outcome.  I'm glad we took a chance on Brattleboro Subaru....thanks again, I love the new car!! :) - June, 2012 via Email

Cheryl Ryan of Albany, NY

"Sending all of my friends!"

I had an excellent experience at Brattleboro Subaru. Billy Boutilette did an excellent job helping me buy my first Subaru. I would recommend him and the dealership to anyone looking to buy new or used. I will also be sending all of my friends! - June, 2012 via DealerRater.com

amuscari

"Gave us a great deal."

Billy and John helped my husband and I trade in and get a new car. They were very friendly and let us test drive a car and then gave us a great deal. They got me a great new car with good gas mileage and a car that will help me get to work during bad weather. The car was filled up with a full gas tank. Billy showed us the new features of the 2012 outback . He was very thoural with explaining the features if the car. - June, 2012 via DealerRater.com

Babs64

"Friendly, courteous, professional"

Friendly, courteous, professional, accomodating, everyone seemed interested in making sure that I was satisfied with the result i got from beginning to end of our interactions - June, 2012 via DealerRater.com

Johnpike

"They demonstrate the best that can be said about a Subaru dealership."

Maria was our primary contact as my wife and I were trying to determine what we would do as our 2008 Subaru Imprezza lease was expiring. She was extremely helpful in explaining the options available (we were actually leaning on keeping the Imprezza) and she provided ideas that we perhaps hadn't given much thought to. Maria brought John into the picture to evaluate our car, which was well under the mileage for our lease agreement, and was in tip-top shape. John indicated that he probably had a buyer for our car and to consider leasing a new model. Between Maria and John, they took the time to explain how best to "trade up" and would work on a deal that would be benefical to all concerned. John called the next day and said that he had a price that he thought would allow us to move into a Legacy and still save money on our monthly lease payment. That being said we returnerd to Brattleboro and met Maria to discuss the proposal. (We are from Keene,NH which is about twenty or so miles from them) Their proposal was really something that was much better than we could imagine, and the deal was completed. I might add that the Subaru dealership in Keene would hardly talk to us. They indicated that there really wasn't much of a market for our Imprezza and that any deal they could do would put us in a monthly payment that was far from satisfactory. Needless to say, the choice we had to make was relatively easy. The treatment and reception that we received at Brattleboro Subaru was as friendly as any dealership that we've ever visited (this is going to be our 20th year of leasing a Subaru)and their willingness to work with us, and in our best interest, was unparalled. Maria is most personable and knowledgable also. John would not let us go away unsatisfied, and between them they demonstrate the best that can be said about a Subaru dealership. It is my hope that we will continue our new relationship throughout the length of this lease and beyond. They are "The Best". - June, 2012 via DealerRater.com

Sandy & Bob Cunningham of Keene, NH

"Above and beyond"

Brattleboro Subaru and Billy Boutilette went above and beyond when I purchased my new Impreza at the height of the season. Billy was very efficient and made the transition to my new vehicle smooth and easy. - June, 2012 via DealerRater.com

lsartorio

"They are doing it right."

I have bought 3 cars from this dealer (2 at one time)! I have had 2 friends buy cars from them on my rec. I think they are doing it right. - May, 2012 via Owner Loyalty Program

Evan G. of Bondville, VT

"I will and have recommended this dealership to others."

Being centrally located to seven other Subaru dealerships, Brattleboro Subaru was the ONLY dealership that communicated in fair, honest pricing and inventory description. Michael Masters in internet sales was fantastic and very easy to communicate. Sales Associate Paul Sucharzwski took great time and care instructing and demonstrating the vehicle and introducing us to the staff. Chris was great processing the paperwork and signing of documents. What can this dealership 'continue to do well'? - Exactly what they are doing, treating the customer fairly, honestly and open. I will and have recommended this dealership to others. - May, 2012 via Owner Loyalty Program

Cynthia D. of Winchendon, MA

"A great buying experience"

A great buying experience from a true knowledgeable professional.(The Subaru Man) - May, 2012 via Sales Follow-up Survey

James M. of Grafton, VT

"A very pleasant experience"

I found the experience of buying my car to be a very pleasant experience, and am happy with the purchase! - May, 2012 via Sales Follow-up Survey

Ann M. of Northampton, MA

"I got the car I wanted at better than the price I had hoped for with one visit to the dealership"

I found Brattleboro Subaru through Nationwide.com/carbuying. I was looking for a dealer within 100 miles of Albany, New York that could order a car, price it right, provide acceptable financing, be friendly, competent and straightforward. These folks fit the bill. Mike Masters walked me through the order and mechanics of the deal over the Web and telephone, Billy Boutilette showed me my new car, handled the paperwork and my questions on delivery, Nizam Mushaba took me through the financing and purchase mechanisms, and Luke Higley and John Sciaca provided authoritative guidance.

I got the car I wanted at better than the price I had hoped for with one visit to the dealership, some Web correspondence and some phone calls. These folks met and exceeded my expectations. They were genuinely concerned with making my experience with them as pleasant and hassle-free as possible. They really did well. I would recommend them highly. And the car is fantastic. - May, 2012 via DealerRater.com

gss02

"I've personally bought over 20 vehicles and this by far was the best experience I've ever had! THANK YOU!"

Billy was incredible. He was straight forward, true to his word and it is solely because of the manner in which he handled the transaction over the phone that we drove 60 miles from NH to do business with your deadlership. There was no haggling, no games - how refreshing. I've personally bought over 20 vehicles and this by far was the best experience I've ever had! THANK YOU! - May, 2012 via Sales Follow-up Survey

Mark S. of Penacook, NH

"I will definetly reccomend them to all my friends and family"

Billy was extremely knowledgable about the car and was very helpful in picking the right impreza for me. I really feellike I got a fantastic deal, and Everyone of the management indruced themselves and made the entire experience easy and stress free. I will definetly reccomend them to all my friends and family interested in a Subaru. - May, 2012 via DealerRater.com

EricC89

"Keep up the good work!"

Keep up the good work! Our salesperson was very concerned with our satisfaction even after the sale. She helped us find out about extra features on the car and made sure we had a great experience! - May, 2012 via Owner Loyalty Program

Kirk K. of Keene, NH

"It was a lot easier than I expected"

Billy was very professional. He was very knowledgable about the product and very transperant in the process. Mike made getting a lot of the process done from home extremely easy and the whole management team was polite courtous and helpful. I had admit it was a lot easier than I expected. - May, 2012 via DealerRater.com

cb52

"If you are in the market for a new or used subaru i would take the time to call"

a friend of mine had recently picked up a used Subaru from Jason Steele and told me about how she was treated so i called and spoke to jason, we set up a appointment for a few days out. When i arrived at the dealership i was not attacked by sales people which seems to be the norm when pulling into a dealership. I met with jason and he had a couple options ready for me to look at. we drove a couple different models, i fell in love with my legacy. when it came time for the details it was very easy they sold me the car a GREAT price and offered better finance options then my own bank. If you are in the market for a new or used subaru i would take the time to call Jason Steele and set up an appointment with him. Thanks jason.. - May, 2012 via DealerRater.com

brittmather

"I can honestly say that this was the best new car buying experience that I have ever had (dating back 25 years)."

We just bought a 2012 Surabu Forester from this dealership. We found this dealer via the Consumer Reports car buying service and drove in from Saratoga Springs, NY to complete the purchase.

Every aspect of this purchase was pleasant and simple. We received great service, support and a great price. All the other dealers we spoke with tried really hard to sell us something off their lot. This dealer quickly offered to order the exact car we were looking for. Why was this so difficult for all the other Subaru dealers closer to our home? We were not in a hurry to buy, so this was a perfect solution for us.

We never felt pressured at any stage of the purchase procedure. (our last car purchase of a Toyota was pleasant until they pressured us into buying extended warranties, key protection, etc. This dealer presented our options, explained them all, and accepted our decision.)

There was one problem with the vehicle. One of the port installed options was missing. They quickly fixed this while we were completing the paperwork. So it was a non-problem. Very professionally handled.

Perhaps most importantly. The price we were quoted over the internet was the price we paid. There were no last minute surprises.

I can honestly say that this was the best new car buying experience that I have ever had (dating back 25 years). - May, 2012 via DealerRater.com

shellman

"I learned a lot, even though I was a current owner"

Exceptionally well informed sales person, contagiously enthusiastic re: WRX's. I learned a lot, even though I was a current owner of a 2004 WRX. I will stay in touch with this guy; he has much knowledge to transfer. And he is a decent person. - May, 2012 via DealerRater.com

whiskeymike

"I am extremely satisfied with all aspects of my purchase."

I began my relationship w/Brattleboro Subaru through the internet sales person and was very impressed by how responsive he was to my personal needs w/respect to a car. He understood what I was looking for, did not try to sell me "more car" than I wanted and located a perfect match. The salesman at the dealership gave me "space" when I came to look at the car. I appreciated the lack of pressure. Both gentlemen were courteous and eager to meet my needs. The free oil changes were also an incentive and the fact that the service dept is open on Saturdays is a plus. I am extremely satisfied with all aspects of my purchase. - May, 2012 via Owner Loyalty Program

Cheryl G. of North Bennington, VT

"Long story short I loved my car and am very happy"

I had stopped at a few dealerships before I was referred to Jason Steele and Brattleboro Subaru. I called Jason and told him what I was looking for, I went in later that day and he showed me a car i liked and knew his product well! This is my first Subaru and Long story short I loved my car and am very happy with every one there. If you are looking for a Subaru call Jason as he really knows his stuff. Thanks so much.... - May, 2012 via DealerRater.com

kallemom

"Definitely worth the drive to Brattleboro"

Thanks to Mike, Marie and Nizam for such a great car buying experience. It was definitely worth the drive to Brattleboro from Saratoga Springs, NY to buy this car from you. - May, 2012 via Facebook

Sidney H. of Saratoga Springs, NY

"brattleboro subaru ROCKS!!!!"

brattleboro subaru ROCKS!!!! I LOVE MY NEW FORESTER

Christian E. of Whitingham, VT

"Treated like a customer, treated with respect and dealt with honestly."

when i go to a dealership i want to be treated like a customer , treated with respect and dealt with honestly. chris did all these things and gave us the best trade in on our car. thanks subaruman. - May, 2012 via DealerRater.com

cap1019

"Every thing we wanted"

Dear Marie,

A long overdue thank you for your part in our last Subaru lease with Brattleboro Subaru.

The Legacy is every thing we wanted in a comfortable, affordable car.

We were happy to stretch that tank of gas you so generously allowed us... to our first service appointment! But we've of course taken a few road trips since February :)

We trust that all is well with you. Hope to see you in the future.

Most sincerely,

Sandra and Bob Cunningham of Keene, NH

"If you want to buy a Subaru - this is the place! Don't waste your time elsewhere."

Prior to purchasing my Subaru, I contacted eight dealerships in my area. Brattleboro Subaru was the ONLY dealership that answered all of my questions and gave complete, open and great information. Mike Masters was fantastic to communicate with and a joy to work with. Paul Sucharzewski was great! He was so thorough when explaining the car features and discussing all of the neat things in the car. Chris in financing was also very good during the closing, explaining everything to us and going the extra mile. My co-workers have all been told, if you want to buy a Subaru - this is the place! Don't waste your time elsewhere. Fantastic team, fantastic experience. Thank you for a wonderful experience.- May, 2012 via Sales Follow-up Survey  

Cynthia D.

"Treated me like a king"

Billy was the most helpful person I felt with. When it came to getting my car finalized he got it done no hassle no bs just straight to the end everyone was very nice and treated me like a king I will be putting bills name out to everyone I know that is looking for a new or used car - May, 2012 via DealerRater.com   

Jimjamonit