Brattleboro Subaru

Our customers have some incredible things to say about our Service Department...

"Just a thank you note for the help from your Dept. I had the misfortune and good fortune of being towed to your business on Thur. Dead battery. The tow service couldn't take my VISA card but your staff worked it out so you paid him and you took my card. Although I found out while waiting that my battery had recovered and I didn't need service I would have been very happy even if I had. You have a very professional yet personable staff."
- Ken M., December '11

"Excellent timing for me, in and out for oil change before scheduled appointment. Thanks"
- Judy C., December '11

"Hello, Nate Barnard in the Service Department is an asset to this dealership! He is extremely knowledgeable on my Forester, quickly responsive to phone communication, polite, and makes me want to do repeat business with Brattleboro Subaru. He knows how to service vehicles as well as communicate well with customers. Regards, Arlene R. Jigarjian"
- Arlene R., December '11

"You're kidding, right? I love you guys in Brattleboro! Such a nice bunch you all are, and you take such good care of my almost-always very dirty red Forester. And now you've got those dangerous sleep-inspiring chairs in the waiting area! Geesh! What next? Pedicures? Stay as wonderful as you are!"
- Barbara S., November '11

"Keep the service representative. They are friendly, upbeat, go above and beyond."
- Scott H., October '11

"Keep smiling. Stay honest and friendly. Five stars."
- Carol H., September '11

"service department is helpful, reliable, and honest."
- Jeffrey R., September '11

"As usual the service department was extremely competent,friendly and helpful in every way. We have never felt this way about any other service department. "
- Jane F., August '11

"Thank you big time! I wanted to let you know how much I appreciate the customer service I received from Heidi when my car broke down on a trip and was serviced by your dealership. It ended up that I needed a loaner vehicle after the work needed to be extended. Heidi was so accommodating and stayed late to help on the holiday weekend. The service man (tech) also stayed late helping to fix the problem. You should be proud of the staff who went out of their way to help an out-of-state customer. Good job all!"
- Jane W. from CT, July '11

"Nate and the service techs get me in and out. Great Job Always."

- Scott B., July '11

"We have had four Subarus, all serviced by your dealership (or its predecessor at the same site with many of the same team members). The service team at Brattleboro Subaru always accommodates my schedule, lets me know what work needs to be done immediately vs. what can wait, and gives me a lift so I can get back to my job while they work on my car. In the past eight years, I have never had to bring a car back due to faulty service. Our positive experience with the service department is high on the list of reasons reasons we continue to buy Subarus (the others being that Subarus are the ultimate Vermont driving machine, last a really long time, and rarely require more than scheduled maintenance)."

- Carol B., July '11

"If they keep going above and beyond the call of duty in service, advice and prices, they will be hands-down the best service center I have ever used. And since I'm picky, I've had some good ones. But these folks are the best."

- Carla M., July '11

"You're the best. Thank you so much for the wonderful job detailing my car. It was awful when I took it in and it came back to me shining! My car is always finished when promised. I have never had to wait. It is nice to have service I can trust!"

- Nancy R., May '11


"We love your waiting area, wifi, TV, beverages."

- David H., May '11

"They need to keep on doing what they're doing now. They (Brattleboro Subaru) are the best!"

- Barbara M., May '11

"I'm completely satisfied the way they are doing business. If everyone is treated the way I have been, don't change anything."

- Jonathan T., May '11

"Friendly knowledgeable service staff at front desk - they are great. Transportation while car is being repaired."

- Ralph B., April '11

"just keep up the good service:) Change nothing!"

- Lucas H., April '11

"Keep on solving these cars. Keep them good in the business and they do have good cars that is for sure. Solving their cars will keep them in good business. Good to their customers they will go long way. I like them they good to me. That means a lot to the customer."

- Marjorie P., April '11

"Continue to keep as is. Don't change."

- Mary U., March '11

"They're great. Nate in service knows me and remembers me by name. Quite happy to work with him and the dealership."

- Steven J., March '11


"Prompt, courteous service. Free oil changes are nice!"

- John N., February '11

"I have always had a great experience whenever I am getting my car serviced. Nate, that works there in the service department is always very helpful and thorough explaining what needs to be and has been done. just keep doing what you're doing. :)"

- Marjorie P., February '11

"John, the manager went out of his way to make sure all my needs and concerns were met."

- Ruth D., January '11

"Keep the friendly guys at the service desk."

- Ann N., December '10

"Ease of scheduling appointments, having car ready when it was said it would be, helpful service staff. So far, it has been a pleasant experience at this dealer and I have no things that need to be improved."

- Elke H., December '10

"Prompt service, friendly people."

- Ross L., December '10

"Great service department personnel."

- Peter F., December '10

"Keep Nate Barnard at the service desk or make him manager. Very friendly and courteous staff."

- Melissa P., November '10

"Good price, good service."

- Richard G., November '10

"Keep up the good customer service. New management is great."

- Lawrence C., November '10

"Continue as is. Nothing [needs improvement] and people who go from Brattleboro to Keene, NH for a Subaru are crazy. I love my Subaru."

- Richard G., November '10